ServiceMax Announces New Offering, Asset 360 for Salesforce, Bringing Asset-Centric Capabilities to all Types of Field Service Organizations

Sep 03, 2020 • NewsDigital TransformationSalesforceservicemax

Combined with Salesforce Customer 360 Platform and Salesforce Field Service, Asset 360 will create the world's most complete field service solution on the world's #1 CRM platform

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

All About Cognito iQ

Sep 02, 2020 • Cognito iQfield service software directory listing

Contact information: 

Salesforce Announce the Next Generation of Field Service: AI-Powered Tools for Trusted, Mission-Critical Field Service

Sep 01, 2020 • NewsDigital TransformationSalesforce

Salesforce has announced today the next generation of their FSM solution Salesforce Field Service. Which has been designed to equip field service organisations with the power of AI-powered tools to deliver trusted, mission-critical field service.

Think Tank Debrief: The Initial Challenges of Covid-19

Aug 31, 2020 • FeaturesCovid-19Think Tank

In this excerpt from the inaugural Field Service News Think Tanks Debrief Session Kieran Notter and Daniel Brabec reflects on the groups comments around the initial operational challenges of Covid-19

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features3D printingArtificial intelligenceVideoAquantParts Pricing and Logisticsnorth americaField Service News Digital Symposium3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

Think Tank Debrief: What is driving the move towards servitization

Aug 26, 2020 • FeaturesThink TankServitization and Advanced Services

In this excerpt from the inaugural Field Service News Think Tanks Debrief Session, Daniel Brabec, Coen Jeukens and Kieran Notter of ServiceMax outline what they think is driving forwards the move to servitization amongst field service...

AR Hearts AI

Aug 24, 2020 • FeaturesArtificial intelligenceDigital Transformation

At the beginning of 2020, the one technology predicted to finally be on the cusp of an industry-wide breakthrough this year was Augmented Reality (AR). Fast forward to the second half of the year, and that prediction has come true although for...

Think Tank Debrief: The Internal Structure of Servitization

Aug 24, 2020 • FeaturesThink TankServitization and Advanced Services

In this excerpt from the inaugural Field Service News Think Tanks Debrief Session, Kieran Notter discusses his experience when it comes to structuring a field service organisation to adapt a servitized approach... 

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