As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericcson
In this opening excerpt from a series of segments from that interview, Gordon discusses if there is any one over-riding driver for Ericcson when it comes to why they have harnessed the blended workforce model.
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