Next Generation of Syncron Service Cloud Optimizes Manufacturers’ Current Service Operations while Preparing for Servitization
Enhancements to service parts inventory and price management solutions provide unmatched scalability and flexibility...
SyncronTM, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, today announced significant enhancements to the Syncron Service Cloud that will further empower manufacturers to optimize their current break-fix after-sales service operations as they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service.
According to IDC, 40 percent of manufacturers have some sort of IoT project underway[i]. However, most original equipment manufacturers’ (OEMs) deployed products are disconnected, or not IoT enabled. These are products that were sold several years ago, are still and will be in service for the years – or even decades – remaining in their lifecycles. The repair and maintenance of these products will be delivered via OEMs’ traditional after-sales service operations, which must be continuously optimized to not only deliver increased value to customers, but also prepare for the inevitable shift from almost exclusively selling new products to instead selling products-as-a-service. Optimizing traditional service operations in parallel with deploying new business models will complicate OEMs journey to the future.
Henrik Lenerius, Chief Product Officer at Syncron, said “This journey will require OEMs to transform their service business operations to support new products-as-a-service business models. Leading manufacturers have already recognized that accelerating this transformation can only be accomplished if the core of their current service operations – service parts inventory and price management – are fully optimized. At Syncron, we understand the need to optimize today’s business operations while simultaneously enabling the transition to servitization more than any other technology provider. Flexible, scalable technology is a key accelerator and enabler to selling products-as-a-service and we are well on our way to expanding the Syncron Service Cloud to accomplish these important objectives.”
Enhancements to the new generation of the Syncron Service Cloud include:
Syncron InventoryTM is now processing and planning hundreds of millions of SKUs – a 60 percent year-over-year increase. With more than 2.5 million recommended order lines processed each day, Syncron has further enhanced its service parts inventory management solution with the following key features that increase its value creation capabilities and make it the fastest, most scalable solution available:
As OEMs optimize the foundations of their current service operations, the demand for Syncron PriceTM is increasing, with the number of unique parts priced around the world increasing more than 300 percent over the last two years. With the total number of service parts price points generated increasing 10X, Syncron has made the following enhancements to its service parts pricing solution:
“It’s more important than ever for manufacturers to optimize the performance and strengthen the foundation of their after-sales service operations,” added Lenerius. “As the inevitability of servitization and selling products-as-a-service places increased demands on OEMs to transform and deliver increased value to customers, we’re excited and committed to our continued investment in the Syncron Service Cloud as the platform to enable this transformation.”