Mize have published a new whitepaper called, Service Knowledge Management - The Key to Improving First Time Fix.
Providing your customers with a great Service Experience is a function of your field service technician’s ability to quickly fix problems right the first time.
Unfortunately, technical know-how is getting harder and harder to come by.
While this information may exist in your company, the knowledge assets may be difficult for technicians to find or access it in a timely manner.
Mize have developed an optimal solution that helps FSOs overcome this challenge which results in:
- Higher Technician Productivity,
- Reduced Support Costs
- Improved First Time Fix rate.
- Enhanced Customer Experience
To learn more, download the new whitepaper from Mize here.