Trimble has recently announced that they will be providing both their GeoManager Fleet Management and their Driver Safety Solutions to one of the UK’s food industry’s leading service, maintenance and supply company Millers Vanguard. The technology has been implemented in order to help the business stream line its field service operations and improve customer service.
The GeoManager Fleet Management solution boasts real-time visibility into day-to-day fleet operations, which can potentially help Millers Vanguard see major improvements in their service performance and productivity, with faster and more accurate response times a major benefit. In addition, with the availability of real-time status information, communication with customers and drivers about service call timing can also be improved.
"We pride ourselves on offering the best support to our customers, delivered to the highest standard and Trimble's technology is integral in helping us to achieve this," said Mo Williams, operations manager at Millers Vanguard.
"The real-time location intelligence and trip management tools provided by Trimble Fleet Management will allow us to optimise route planning, reduce unscheduled stops and allocate tasks to a technician closest to a call out. This can help us to respond to customer requests as quickly and as efficiently as possible and will help us to improve productivity, with technicians being able to complete more jobs per day."
As well as implementing the Trimble Fleet Management solution, Millers Vanguard will also be using Trimble Driver Safety to monitor and review driving behavior across its fleet.
"We are delighted to be working with Millers Vanguard to help improve the safety of their employees," said Mark Forrest, general manager of Trimble's Field Service Management Division.
"Trimble Driver Safety allows aggressive maneuvers, such as hard acceleration, braking, turns and speed to be recorded, offering real-time feedback to the driver as well as a complete analysis for the back office. "This insight means that training can then be provided to individuals to improve their driving style which will not only help reduce accidents and vehicle downtime, but will also help reduce the fleet's fuel consumption and carbon footprint."
Finally Trimble vehicle diagnostics will be implemented across the fleet to assist with vehicle management.
The vehicle diagnostic solutions provide real-time data so information can be drawn directly from the vehicle. The information delivered includes alerts about engine problems before they become a major problem, fault codes and real-time insight into fuel consumption, including miles per gallon (mpg) and emissions per vehicle. All of these factors help the fleet management team identify where fuel is being wasted on poorly performing vehicles.
By efficiently managing its vehicles through vehicle diagnostics, Millers Vanguard are able to preserve their assets, extend vehicle life and increase productivity through lowering the risk of mechanical failure.