Service management software provider ServicePower recently announced that a professional services company that provides global commercial and residential property services has successfully gone live with ServiceScheduling.
The technology platform, which was delivered on time and on budget, will enable the client to more easily fulfil highly competitive facilities management/service management Service Level Agreements (SLAs) for some of the world’s largest organisations, while at the same time improving both the productivity and control of operations in the field.
ServicePower’s patented scheduling and connected mobile platform enables the client, which has tens of thousands of employees, to optimally schedule field based resources, fully mobilise field based processes and monitor activities in real time, so that services are optimised and SLAs met. The first phase of the service management project went live for UK based field based resources, with subsequent phases planned for France, Brazil, and Mexico.
Business processes are highly automated and visible across the service chain so that they can move faster and offer more favourable service level terms to clients than the competition.
"With our service management platform, field-based companies know they can build a ‘connected field organisation’. This means business processes are highly automated and visible across the service chain so that they can move faster and offer more favourable service level terms to clients than the competition. Additionally, with ServicePower’s focus on investment in latest cloud, mobile, analytics and M2M technologies, they know that they can expect flexible, cutting edge technology.”
Recently named by Gartner as a Visionary in its 2014 Magic Quadrant for Field Service Management, December 22, 2014 by William McNeill, Michael Maoz and Jason Wong, this latest deal demonstrates how ServicePower’s focus on technological innovation translates into real business benefits for companies operating in the service management sectors. For example, as M2M connected devices continue to penetrate the property sector, ServicePower’s M2M Connected Services and Smart Scheduling Broker service management technologies will allow the client to act proactively with a predictive response to pre-empt equipment failure at properties before they becomes a problem.
As it operates in a highly changeable sector, the configurable nature of ServicePower’s service management technology was deemed important to the client because it will be able to rapidly adjust the platform to internal and external change at minimal cost.
"The selection of SevicePower for another global organisation further underlines our increasing momentum,” continued Martin. “Companies increasingly understand the importance of technology to take their businesses to the next level; they also recognise that with our unique, connected and highly flexible technology, ServicePower is best positioned to support them today and in the future in this objective.”