Enterprise mobility company Kony Inc. has launched a mobile solution with SAP-Certified Integration to help companies modernise their field service processes for mobile devices, IoT and wearables.
The Kony Mobile Field Service solution for SAP Business Suite is a set of three new apps and implementation services designed to help businesses move away from a paper-based field service operation to a completely mobilised environment within 30 days.
“We are seeing more organisations turn to mobility to streamline processes and increase productivity; however, many are still held back by expensive upgrades and limited resources,” said Dave Shirk, president, Product, Strategy and Marketing for Kony. “With Kony Mobile Field Service solution, enterprises using SAP Business Suite can now quickly mobilise the field team without investing in expensive upgrades to their SAP systems, or having to rip and replace their entire backend infrastructure. With mobility, they can now process more work orders, improve their service levels and first time fix rates; and ultimately increase revenue by introducing the ability for technicians to upsell and process payments in the field.”
The solution is a single integrated suite that optimises the entire field service business process. This enables businesses to maximise efficiency while processing notification, planning and tracking, and executing work orders all in a single integrated app suite. It is built on the Kony Mobile Platform, and extensive experience and expertise based on helping global companies and brands mobilise their field service business processes.
One of the first users to deploy the solution is Irish utility company ESB. "Servicing more than two million customers, we needed a mobile solution that our field technicians could rely on to help streamline work orders and improve overall efficiency,” said Eugene O’Sullivan, Networks Mobile programme manager, ESB. “We turned to Kony to help mobilise our field services because data is very important in our industry and Kony’s solutions offered the data synchronisation we needed. With our Mobile Work Order solution, technicians have the ability to view work order details, see location maps, review meter details, and record data to complete the work orders.”
Kony is a silver partner in the SAP PartnerEdge program and provides enterprises using SAP systems the flexibility and agility they need to use these apps as is or they can customise the front-end application design and integrations with their back-end systems to fit their requirements. In addition to SAP, Kony can also mobilise other enterprise applications such as Oracle, Microsoft, Siebel, and Salesforce to drive process improvements.