In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery at Thales UK, discusses the affect of an ageing workforce in service and what needs to be done to retain the knowledge lost when this demographic retires.
In this special episode, Field Service News' Deputy Editor Mark Glover, speaks to Sarah Pettigrew from Thales, ahead of her keynote address at Field Service Connect next month titled, Two worlds collide: How to build and retain a star team within an ageing workforce, whilst investing in the future workforce and driving the transfer of knowledge forwards.
Sarah suggests an investment across the entire workforce spectrum, as well as apprenticeship schemes and technology adoption can help to negate one of the biggest challenges facing the sector - an ageing workforce.
An essential listen!
You can find out more information about Field Service Connect which takes place on 15 and 16 May at Celtic Manor, South Wales here.