Software company Kirona and its client Carpetright have been selected as finalists in Retail Week's Customer Experience Initiative of the Year award.
Kirona is committed to providing retailers with the technology to enable optimised customer service through software applications that span the complete field-service lifecycle from planning & scheduling through to mobilising the field worker and monitoring the service performance in real-time.
The company's software has enabled Carpetright to optimise their Home Consultant service for their employees and to provide a better service to their customers.
Steve Johnson, Head of Central Operations at Carpetright commented, “Being selected as a finalist for the Retail Week Customer Experience Initiative of the Year award is a testament to the hard work of both the Carpetright and Kirona teams to get this project implemented, meeting both deadlines and with minimal disruption to our workforce. Just as importantly it also highlights that by picking the right partner both technology and retail can merge to create systems and functionality which supports the in store sales process and most of all benefit our customer.”
Neil Harvey, CTO, Kirona said “We are delighted Carpetright and Kirona have been selected as finalists for the Retail Week award and being selected acknowledges Carpetright’s innovative approach to delivering improved customer service whilst also increasing profitability.”
The Retail Week Awards, are celebrating their 21st Anniversary have experience the highest number of entries on record, making it an even greater achievement to be shortlisted this year. The winners will be determined by an independent judging panel and announced at the Retail Week Awards Dinner on 17th March 2016 at the prestigious Grosvenor House Hotel, London.