One of the things that is often questioned about the suitability of augmented reality as part of the field service delivery tool kit is whether it is able to operate on lower bandwidths. This is because by default field service doesn't only occur in areas of strong coverage such as cities and towns...
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Low bandwidth is a major issue particularly for organisations in sectors such as oil and gas, transportation or utilities who often work in remote locations. Ironically, it is also the harder to get to locations, where bandwidth could be restricted that augmented reality is needed the most.
Therefore, when OverIT's Francesco Benvenuto presented the latest updates to their augmented reality tool SPACE1 the importance of an inclusion of a low-bandwidth mode was a crucial element that caught the eye of host Kris Oldland, Editor-in-Chief, Field Service News.
"Basically, there are so many solutions in the market and this is where we can differentiate ourselves from others," commented Benvenuto.
"Since we [OverIT] are coming from the field service management industry, we know how important it is for technicians to be able to operate in a location where there's a bad connection. For this reason, we have implemented the low bandwidth mode where we are able to bring the resolution to 640 by 480 pixels so we can guarantee a good quality of the streaming. We also reducing the frames per second to two values that are ranging between 0.5 and three. There are lots of different ways to provide the technicians good audio/media streaming but for sure low bandwidth is among the ones that is really, really important."
"We are working in different industries, energy, utility, oil and gas, where every industry has its own slightly different use cases, we wanted to provide a solution, where we can customize the way that we leverage artificial intelligence..."
While the low-bandwidth mode is a critical component for any AR solution that is targeting the field service sector another of the impressive features of Space1 that was on show during the demonstration was the embedded Artificial Intelligence in the tool.
In a similar way to how a dynamic or optimised scheduling engine learns and improves over time so too does Space1's ability to improve the way it surfaces information in an iterative manner essentially allows it to become an increasingly more powerful tool over time. Essentially, the more it is used the more powerful it becomes.
"In Space1 we provide the ability to train the machine learning techniques," Benvenuto explains.
"This way we can provide even more precise data to the technicians that are that are working out in the field. Since we are working in different industries, energy, utility, oil and gas, where every industry has its own slightly different use cases, we wanted to provide a solution, where we can customize the way that we leverage artificial intelligence.
"From the back-end side of SPACE1, we can set up different values in order to be more precise when it comes to extracting data."
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- Find out about the Space1 and OverIT solutions @ www.overit.it/
- Request a demo of Space1 @ www.overit.it/en/request-demo/
- Follow OverIT on Twitter @ twitter.com/OverITSpA
- Connect with Francesco Benvenuto on LinkedIN @ www.linkedin.com/in/benvenutofrancesco/