IFS announce PTC spare parts collaboration

Mar 05, 2019 • NewsNews Software and AppsPTCIFSSoftware and AppsParts Pricing and Logistics

PTC's Servigistics platform will integrate with IFS' Field Service Management, Applications and Maintenix solutions.

the global enterprise company have announced a partnership with computer software and services company PTC that they say will reduce asset downtime and improve service part availability.

The partnership will see IFS' three field service platforms - IFS Applications, IFS Field Service Management and IFS Maintenix - incorporate PTC's service-parts optimisation solution Servigistics.

Commenting on the agreement, Aly Pinder, IFS' Program Director of Service Innovation and Connected Products said: " The collaboration between PTC and IFS connects two critical aspects of service – field execution and service parts management. To remain competitive and deliver enhanced service experiences, it is crucial to have the right service part available for a service technician to fix an issue promptly and during the first visit."

Leslie Paulson, Servigistics Business Unit's General Manager was equally positive. “We are excited to partner with IFS to integrate our solutions and pursue new frontiers of innovation in connected service delivery,” she said. “Having the right part in the right place at the right time has never been more important. We’re pleased to be working with IFS to enable companies to differentiate their service and maintenance operations.”

Pricing details have not been yet been revealed, but according to MRO-Network.com, IFS have said this will depend on specific customers' needs.