All about HSO

Oct 19, 2016 • Microsoft Dynamics for Field ServiceOnline DirectoryField Service Management SoftwareField Service Management SolutionsHSO

Contact information: 

To learn more about HSO solutions or to schedule a demo:

Key Contact: Debbie Perry,

Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF  

Tel:  0161 300 6060   


Services Provided by HSO:

Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.


All About HSO:

Intelligent, world-class Field Service with end to end management from HSO

HSO specialises in implementing, integrating, optimising and maintaining Field Service Management solutions based on Microsoft Dynamics 365, AX, CRM, SharePoint, Azure, Power BI and Office365.  

We ensure that you have an intelligent, world-class, field service management solution to manage all aspects of the end-to-end field service management cycle. We deliver positive and connected on-site customer experiences, increasing first-time fix rates and revenue for your business. HSO, as a Microsoft Dynamics 365 for Field Service partner, helps companies build long-term customer relationships that are personalised, proactive and predictive across all of their business functions – enabling the transition from a cost centre to a profit centre and ensuring high levels of customer satisfaction. Our close relationship with Microsoft allows us to keep you up-to-date with new developments for the whole Microsoft stack of solutions. 

A positive customer experience is an increasingly important ingredient for field service companies to win and retain their customers. Our close understanding of the Field Service industry enables us to configure Microsoft Dynamics 365 for Field Service precisely, ensuring that we achieve the very best implementation for any shape or size of field service company. 

Dynamics Advanced Field Service from HSO, on top of Microsoft Dynamics 365 for Field Service, provides all the tools a company needs to satisfy the most complex of Field Service requirements. Dynamics Advanced Field Service from HSO offers significantly enhanced functionality with extended case management integration and capabilities within Customer Assets, Warranty Control, Extended Case Management, Agreement Coverage for Charging, and Improved Work Order Actuals Registration.  

HSO employs 700+ professionals and maintains a worldwide presence with locations in Europe, North America and Asia. Our project delivery capabilities rely on more than 30 years’ of practical experience, having delivered 1500+ successful implementations in countries all over the world. HSO is a member of the Microsoft Inner Circle and proud to be honoured as the ‘most customer-focused’ Microsoft Partner.


Resources from HSO: 

TRENDBOOK: The lights are on green for Augmented Reality in field service


Screenshot 2019-05-08 at 12.02.47It is not a question of whether field service organisations will use Augmented and Virtual Reality tools (AR/VR) on a large scale, but when.

This detailed 16 page trend book outlines the key information field service organisations need to digest to prepare themselves for harnessing the power of this important new technology, 


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Infographic: A day in the life of a Field Service Engineer, with HSO Advanced Field Service

Field Service LadyToday’s service organisations are faced with increased competition, advancing technology, and an ever-evolving workforce. In order to maintain competitive advantage, streamlining operations is key. HSO Advanced Field Service can help achieve these objectives, no matter what your industry or what you’re servicing. Let’s take a look at a day in the life of a Field Service engineer to see how.

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REPORT: The Total Economic Impact™ Of Microsoft Dynamics 365 For Field Service

The-Total-Economic-Impact-of-D365-for-Field-Service-1-1Microsoft’s Dynamics 365 product line provides small businesses and enterprises with a blend of enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a multitude of use cases across the organization, both internal and customer-facing

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 for Field Service on their organizations.

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Dynamics Advanced Field Service for Microsoft Dynamics 365 for Field Service

For professional service organizations, managing every aspect of the end-to-end cycle of field
service management is critical. In an ever-changing world with a growing focus on servitization
field service organizations must adapt.

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