How Remote Service Became an Overnight Success Many Years in the Making Due to the Pandemic

May 17, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

The discussion looks at whether Augmented Reality (AR) is set to become a key part of the field service toolkit, how the shift to remote services will change the role of the field service engineer, the importance of effortless when it comes to new technology, how AR can improve multiple facets of field service operations and how it can be implemented effectively within just a matter of months.

In this excerpt from the full discussion, the group discuss how while the pandemic shone the spotlight on the important role AR can play in the field service sector, the tools that are available have been slowly evolving for a number of years now and are more mature than many may think.


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For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality

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