As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service News spoke with Alessandro Borzacchi, Senior Project Manager, Rail Cargo Group about their recent implementation of head-mounted computers and augmented reality-based remote service solution as part of our ongoing series of interview in the Field Service News Digital Symposium.
In this segment of the interview Borzacchi discusses in detail how the RailCargo Italia team approached rolling out a comprehensive software and hardware solution to empower their field workers with a remote service system.
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This interview was undertaken as part of our development of our recently published Essential Guide to Remote Service. This guide offers insight into the important considerations field service companies need to be aware of when selecting remote service solutions suitable for their needs.
The guide looks at both the hardware and software considerations as well as containing a case study from Rail Cargo Group that looks at how they implemented such a solution which has revolutionised their industry.
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