ServiceMax, Inc., a leader in asset-centric field service management, has announced that FUJIFILM Healthcare Europe has selected and deployed ServiceMax’s field service management platform for the digitization of its service operations in Europe. As part of its move from a product-focused services strategy to outcome-based solutions, ServiceMax is empowering FUJIFILM Healthcare Europe to better support hospitals and other medical providers with more personalized solutions and service maintenance as they continue the expansion of treatment and diagnostic capabilities available to patients.
SERVICEMAX DRIVING OPERATIONAL EXCELLENCE, EFFICIENCY AND DIGITAL MONITORING OF KPIs
“By digitizing its service operations, FUJIFILM Healthcare Europe will drive operational excellence through optimised processes, delivering greater customer and employee satisfaction and more efficient service planning.
“We already had plans to move our service technicians away from pen and paper, but COVID-19 forced us to rethink healthcare and connect digitally,” said Jean-Luc Budillon, President and COO at FUJIFILM Healthcare Europe. “Our vision is to become a leading healthcare company with excellent customer experience and innovative solutions. With our shift to outcome-based solutions, the ServiceMax platform ensures we will always be able to provide timely and personalized assistance to our engineers whilst still being able to prioritize individual relationships and commitments with our customers. We are a passionate team going the extra mile for our customers, and ServiceMax is the right partner to help us take service care to the next level.”
By completely digitizing its technical service support process, FUJIFILM Healthcare Europe has instant and easy access to critical customer information, such as machines installed, contract details and warranty duration, as well as specific parts. The company can now optimize service planning and improve the management of spare parts, and ultimately provide a better customer experience.
“With ServiceMax, we can plan resources more efficiently and provide faster and more proactive customer support with all the necessary information directly available, enabling our engineers to take immediate decisions,” added Robbert Merkus, Head of Services Europe at FUJIFILM Healthcare Europe. “ServiceMax also simplifies our review process with dashboard monitoring and management of all KPIs for our outcome-based solutions.”
ServiceMax was deployed in Italy in November 2020 and is currently rolling out across Belgium, the Netherlands, Spain, UK, DACH and France.
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