#FSN20 – The Twenty most influential people in field service: Part Two

Feb 18, 2015 • FeaturesCoresystemsCranfield UniversityFSN20Future of FIeld ServiceFIeld nationservicemaxsiemensUniversity of St Gallen

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly into the news-desk.

Armed with a list of candidates, a Field Service News panel selected the final list of twenty based on the number of nominations, their impact on the industry (past, present and future) and their sphere of influence in both the physical and digital world.

After much long deliberation, heartful debate (read arguing) and enormous amounts of coffee we managed to whittle our list down to a final twenty which we pleased to present to you here the inaugural edition of the #FSN20. You may not agree with our selection and if you don’t tell us, tell your friends, tell your colleagues, hell tell the world – because at the heart of it that’s what this list is all about, getting people talking about excellence in field service and raising the profile of those leading us to a better future.

We are now announcing who made the list in alphabetical order in four sections across four days. So without further ado we are pleased to bring you the second five of the #FSN20

Professor Elgar Fleisch, University of St. Gallen


With an extensive academic background that covers mechanical engineering, business economics and artificial intelligence, Fleisch has both an extensive understanding of how technology can influence business and an international reputation to match that understanding.

He has focused his research on the joining of the physical and digital worlds since the very birth of the Internet of Things and is, thus, highly regarded in the sphere. It is likely no coincidence that his presence on the executive board of CoreSystems coincides with the rapid rise of the Swiss field service management software provider, whose field service offering was the first product of its type to start taking advantage of IoT.

Follow Edgar @coresystems



Dave Hart, VP of Global Customer Transformation, ServiceMax


Another of those on our list who has worked their way upwards from field service engineer; in fact, Hart has taken most of the steps on the ladder.

From Service Engineer to VP of Service, from managing small regional teams through to managing thousands of engineers across Europe, he’s been there and done it. With this background there is an unbridled wealth of experience that Hart is able to share.

Therefore it was a great move by ServiceMax in employing him to help share that experience and deep understanding of field service with their expanding customer base.

Follow Dave @davehartprofit 


Martin Hotass, General Manager, Siemens Professional Education


One of the biggest risks field service faces is an ageing workforce and Siemens is one company at the forefront of tackling this problem head on.

Hotass is not only leading the charge, engaging with students and colleagues alike, but in speaking to him, he is truly passionate about bringing the best young talent not only to Siemens but also to the industry in general.

If field service is going to overcome the significant issue of replacing the current workforce successfully we need more with Hotass’ dedication to the task.

Follow Martin @SiemensUKNews


Professor Howard Lightfoot, Cranfield University

Howard LightfootCo-author on ”Made to Serve” and another significant figure in the servitization movement. However, Lightfoot’s inclusion within the list is more based on his current work at Cranfield University where he is playing an instrumental role in educating the next generation of engineers via the use of some truly groundbreaking technology.

With the field service industries facing a very real crisis of an ageing workforce, the work Lightfoot is currently performing could have a profound impact on the ability of field service companies to survive this crisis with minimal impact.

Follow Howard @howardPSS


Mynul Khan, Founder, Field Nation

Mynul.Khan.MN-500The shift away from traditional work contracts to outsourcing to local contractors has an obvious appeal for field service organisations and Field Nation, a product of Khan’s own vision, is a perfect tool for facilitating this in the twenty-first century. Dubbed an ‘ebay for field workers’ Field Nation connects workers with contractors across the U.S.

Whether such a solution could work in the multi-language, cross-border regulation framework of Europe is yet to be seen, but the rapid adoption of Field Nation suggests that there is certainly a market in the home shores at least.

Follow Mynul @fieldnation


See the rest of the list here: Part One, Part Three, Part Four

be social and share this feature