#FSN20 – The Twenty most influential people in field service: Part Three

Feb 19, 2015 • FeaturesCognitoFSN20Future of FIeld ServiceGetac. GartnerCambridge AllianceField Technologies OnlineIFS

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly into the news-desk.

Armed with a list of candidates, a Field Service News panel selected the final list of twenty based on the number of nominations, their impact on the industry (past, present and future) and their sphere of influence in both the physical and digital world.

After much long deliberation, heartful debate (read arguing) and enormous amounts of coffee we managed to whittle our list down to a final twenty which we pleased to present to you here the inaugural edition of the #FSN20. You may not agree with our selection and if you don’t tell us, tell your friends, tell your colleagues, hell tell the world – because at the heart of it that’s what this list is all about, getting people talking about excellence in field service and raising the profile of those leading us to a better future.

We are now announcing who made the list in alphabetical order in four sections across four days. So without further ado we are pleased to bring you the third five of the #FSN20

William McNeil, Principal Analyst, Gartner

WIlliam McNEil

Gartner, alongside Aberdeen, remains one of the most influential organisations in the field service industry. Their Field Service Magic Quadrant report, which outlines which organisations are leading the way in terms of innovation in field service technology, is hotly anticipated and widely quoted each year.

McNeill, who co-authored the most recent report alongside Gartner colleagues Michael Moaz and Jason Wong, has extensive experience analyzing the latest developments across predictive support, remote service monitoring, service parts planning and optimization, and warranty management and is a regular commentator on the field service industries whose work is widely respected.

Follow William @wmcneill



Peter Molyneux, UK President, Getac

Peter_MolyneuxRugged manufacturer ,Getac, has not only managed to develop one of the rugged spaces most consumer feeling tablets last year grasping the consumerisation nettle with both hands, but unlike some of their competitors, they have continued to invest in rugged laptops acknowledging the niche they serve – i.e., in some corners of field service where heavy data input is required, a tablet screen just doesn’t cut it.

In Molyneux, they have a man who not only fully understands his product set, but also his customer base, and is about as well versed in all things rugged as anyone on the planet.

Follow Peter @GetacUK



Professor Andy Neely, Director, Cambridge Alliance

andy neelyAnother of the key figures within the growing movement of ‘servitization’ which could have a massive impact on the operation of field service.

Having held appointments at Cranfield University, London Business School and Cambridge University, Neely is widely recognized for his work on the servitization of manufacturing, as well as his work on performance measurement and management.

His organisation continues to work with leading companies such as IBM and BAE on research into ways to provide, implement and employ complex new service systems.

Follow Andy @AndyNeely



Sarah Nicastro, Editor-in-chief,  Field Technologies Online

SarahNicastroWhilst here at FSN Towers we think we’ve done a pretty good job of reporting on the tends and technologies of the Field Service industries over the last year. We’re humble enough to admit that we’re the young upstarts and we are very much walking a path led by our U.S. cousins at Field Technologies Online.

Having been at the helm for half a decade, a large slice of the credit goes to Nicastro for the respected position the magazine holds today both in their native America and beyond.

Follow Sarah @FTOnline



Laurent Othacehe, Director, Cognito

LaurentOthacehe is internationally regarded as a guru when it comes to scheduling and optimization, a reputation fully deserved after founding 360 Scheduling. The company, whose scheduling engine was built upon research with Nottingham University to establish effective scheduling for the emergency services, was later acquired by Service Management heavyweight IFS.

Unlike many who would have perhaps taken the easy life after building such a success with 360, Othacehe’s passion for the industry was evident when he returned to the market with Cognito – and his acceptance of therole there was seen by many in the industry as a significant endorsement as well as a statement of ambition for the UK-based company.



See the rest of the list here: Part One, Part Two, Part Four



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