#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly into the news-desk.

Armed with a list of candidates, a Field Service News panel selected the final list of twenty based on the number of nominations, their impact on the industry (past, present and future) and their sphere of influence in both the physical and digital world.

After much long deliberation, heartful debate (read arguing) and enormous amounts of coffee we managed to whittle our list down to a final twenty which we pleased to present to you here the inaugural edition of the #FSN20. You may not agree with our selection and if you don’t tell us, tell your friends, tell your colleagues, hell tell the world – because at the heart of it that’s what this list is all about, getting people talking about excellence in field service and raising the profile of those leading us to a better future.

We are now announcing who made the list in alphabetical order in four sections across four days. So without further ado we are pleased to bring you the final five of the #FSN20

Aly Pinder, Senior Research Analyst, Aberdeen

AlyPinder-400x400One of the most prolific authors in the industry and also one of the nicest guys in Field Service to boot. Pinder had more nominations for this list than any other candidate, which speaks volumes.

Having written or co-authored over 50 research reports, and benchmarked more than 4,000 service executives across 5 years with Aberdeen, he writes and speaks with authority and understanding and is widely respected across the market.

Follow Aly @Pinderjr



Bill Pollock, President and Principal Consulting Analyst, Strategies For Growth

Bill Pollock_transPollock is one of the industry’s most respected authors and commentators with a long and distinguished career focused on field service.

Having worked for Gartner, Aberdeen and been a founding partner of The Service Council, his analysis is highly sought after and he has authored some of the most detailed research available in the industry. His white papers, blogs and posts are widely read across the globe.

Follow Bill @SFGOnService



Hilbrand Rustema, Managing Director, Noventum Service Management

Hilbrand photoCo-author of seminal service book, “Service Economics” and managing director of one of Europe’s most prominent Service Management consultancies, Noventum Service Management, Rustema has been at the heart of evolving service thinking across the continent for many years and remains at the forefront of the sector today.

Follow Hilbrand @bynoventum



Steve Street, IT Security & Infrastructure Architect, IBM

Steve StreetSteve Street, IT Security/Infrastructure Architect, IBM – In a long industrious career with computing giants IBM Steve has been an excellent servant to service science. He has worked with many of the key leaders and thinkers in this area including Professors Irene Ng, Scott Sampson and fellow Cambridge University Alumni Andy Neely on a wide range of initiatives to unite academia, government and industry in the development and promotion of service science as a discipline.

He remains a key figure in the evolution of the area and his work is shaping the way leading organisations are seeking to deliver services.

Follow Steve @SteveDStreet



Martin Summerhayes, Head of Strategy and Business Development, Fujitsu

MArting Summerhayes2014 AutumnOne of a few on the list that started their a career as a service engineer, Summerhayes’ career has been quite remarkable.

He was the man who devised HP’s service strategy which became a billion dollar proposition, he has advised London’s Metropolitan police force working with local and national government, paramilitary and commercial companies, before taking on his current role as Head of Strategy for Fujitsu. And he still finds time to take a proactive role in promoting service excellence in the UK nonprofit group, The Service Community.

Follow Martin @martinsummerhay



Special Mention - Steve Downton, Downton Consulting

steve-downtonWhilst Downton sadly passed away in 2013 his long-standing legacy remains both in the approach he developed to service as outlined in the book, ”Service Economics”, which he co-authored with Hilbrand Rustema and Jan Van Veen, as well as in the non-profit organisation he created, ”The Service Community”, which continues to operate as a significant organisation dedicated to sharing best practices amongst service companies operating the UK.

Steve’s impact on the field service industries will be long felt.



See the rest of the list here: Part One, Part Two, Part Three

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