TerraXML, an enterprise software and services provider, have announced the 2014 release of the TerraView, a collaborative content delivery platform which could be of great interest to those operating in the field service arena.
The new release promises a wide range of freshly incorporated features that are designed to both improve remote access to information as well as simplifying the administration process. TerraXML claim that not only will TerraView 2014 offer considerable additional benefits for customers already using the TerraView platform – but also widen the platforms usability to industries that operate outside of networked environments
Bob Aidun, TerraXML CEO states that “TerraView 2014 represents a significant advancement in digital content delivery,”
Aidun further added "While there is already considerable alignment with cloud and mobile technology in the industries we serve, the adoption of these solutions is inherently tied to online connectivity. However, the need to be continuously connected prohibits the use of digital content in operating environments where internet service is unavailable or inconsistent. With this release, TerraView users are now able to freely access mission-critical information both online and offline. This brings considerable value to our customers who have historically struggled with providing disconnected field teams with up-to-date information.”
It is the ability to continue to access vital information in an offline environment that could potentially makes this release of interest to companies with a remote or mobile workforce. Whilst the move to digital, cloud based mobile solutions have in no doubt revolutionised the way field service organisations operate, the one consistent issue remains - what if there is no internet signal to connect to?
Whilst a number of solutions provide the ability to access information online, connectivity issues still remain for a large number of mobile solutions. Therefore the ability for field service engineers to access essential information onsite is an important element in improving first time fix rates and overall efficiency. A consistent aim for most field service companies.
Another neat benefit in addition to boasting strong support of offline data access, is that TerraView 2014 can manage data across multiple distributed servers to ensure updates to end user devices are performed using the absolute most current information - regardless of geographical location. Again a major advantage for mobile teams based in various locations such as aviation field service engineers for example, where a team may be tracking a specific flight internationally.
If TerraView 2014 is able to further improve upon the ability for field service engineers to access this key information whenever and wherever it is needed as it claims then it is certainly a worthy release worth further inspection. Particularly for those industries that have widespread teams due to the nature of their industries such as aviation and many other field service industries.