Field Service Podcast: Series 2, Episode 2 - Service Leaders ft. Shep Hyken

May 17, 2018 • FeaturesManagementCustomer ServiceKris OldlandPodcastShep Hykenfield servicefield service managementservice excellenceService Management

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-around customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...

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