As the organisers of the Field Service Solutions Theatre at this year's Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.
Here we hear from Tim Jones, Service Manager, Northern Europe, Waters Corporation
In an on stage interview Jones spoke about how he had taken the decision to move the dispatch of his field service engineers to a local dispatch, giving responsibility to senior field engineers. The move whilst unorthodox has empowered his engineers making their work more manageable and thus improving productivity.