Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.
To find out more about what this service entails Field Service News Editor Kris Oldland spoke exclusively with Emma Newman, Managing Consultant at Leadent Solutions and we will be bringing you this interview across the next four weeks.
In this first part of this new series the discussion focussed on perhaps the most important part of any organisation, the people.
Now here we look at why processes are such a key ingredient in the successful mix of a field service organisation and how we can get these right.
There is also an accompanying series of articles to this interview which add further insight into the health-check. The first of these of which is available here.
To find out more about the importance of processes in workforce optimisation then the second feature written by Mark Thompson, Managing Consultant with Leadent Solutions is available here