Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Here Dave speaks about how he measured the value of service, explains what he defines as disruption based availability (or project zero to give it its cooler sounding name) and how he uses greater understanding of his customers to motivate his own team at Rolls Royce.
Missed part one of this excellent series? Find it here
Missed part two of this excellent series? Find it here