“Transforming Field Service - Key trends and common pitfalls: how can new technology combat your field service issues?” is a brand new white paper published by mplsystems which provides an excellent review of the key considerations Field Service Managers should be aware of when assessing their own operational systems and processes.
Written from a refreshingly impartial viewpoint this detailed white paper provides a clear picture of the issues currently facing Field Service Managers in todays service industries whilst giving solid, intelligent guidance on the technologies that are currently available to circumvent those issues as well as advice on what questions you should be asking of potential providers when reviewing possible solutions.
Drawing on research from a number of different sources including Aberdeen, The Service Council, Gartner as well as exclusive research commissioned by mplsystems themselves the white paper presents a considered and balanced viewpoint on the industry today.
The white paper begins with perhaps the most important question any Field Service Manager should be asking – Why do some organisations fail to deliver? As the white paper explains the picture of the European service standards are not quite as rosy as one may expect.
Indeed although field service technology has moved forward in giant leaps across the last decade, the stark reality is that still the vast majority of organisations are failing to dramatically improve their service standards.
According to mplsystems there are three key underlying factors that are preventing improvement; these are disparate systems, reliance on overly complex scheduling and large ERP systems and finally a lack of visibility in the field. However, there is a huge array of technology based solutions to overcome these problems and this white paper explores many of these systems, whilst providing honest commentary on why the technology may or may not be the right fit for your own company.
The technology trends covered within the white paper are:
- Mobile field service
- Scheduling and optimisation
- Parts locator and boot stock management
- Real-time monitoring
- Sales and marketing in field service
- Off the shelf versus customised
- Self service and web portals
- End to end KPI’s
- The rise of cloud
Each of the above sections of the white paper contains an overview of the relative trends which combines a strong understanding of the technology, yet manages to present the information in clear, jargon-free language. Making this 8 page document simultaneously meaningful, yet easily read. The content is logical, well thought out and certainly provides the reader with valuable insight that is required when facing a combination of constantly emerging technologies and numerous suppliers offering what on the surface at least can appear to be very similar products.
I am pleased to recommend this white paper as a highly valuable resource and would strongly suggest downloading it.