Moverio Assist utilises smart glasses enabling real-time collaboration, firm says.
Epson have announced its remote assistance solution, Epson Moverio Assist, is available for purchase.
The easy-to-use remote assistance and inspection solution using Moverio® smart glasses enables enterprises to address difficult repairs and work tasks out in the field in a cost-effective manner. Moverio Assist enables “see-what-I-see” real-time collaboration between remote experts and on-site personnel to accelerate repairs with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.
Leveraging the Moverio Assist app and Epson’s breakthrough Si-OLED display technology featured on the Moverio smart glasses, Moverio Assist allows field technicians to view instructions, photos, PDFs, and videos in high quality while communicating with remote company personnel in real-time. Leading provider of environmental products, systems, and services, Encotech, Inc. recently adopted Moverio Assist into its environmental remediation business for troubleshooting, site walk-throughs, customer support, and service calls.
“Previously, phone conversations with field teams would sometimes stretch into hours – this has practically been eliminated by using Moverio Assist,” said Jason Lalli, vice president, Encotech, Inc. “We have tried handheld screens in the past but having two hands available for work is game-changing for us. Jobs and support that might have taken entire days can be done in hours or minutes, and we can focus on revenue generation while keeping our customers happy.”
Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium and large enterprises. Unlike using handheld tablets or smartphones, field technicians wearing the Moverio BT-300 or BT-350 ANSI smart glasses with a built-in camera have their hands free to make repairs while collaborating in real-time with company experts using the Moverio Assist app.
“Our goal was to develop a modern, hands-free solution that meets both performance and easy-to-use design needs for remote experts and on-site field personnel,” said Leon Laroue, technical product manager, Augmented Reality, Epson America, Inc. “We are already seeing great success with companies like Encotech, and we are excited at the prospect of how different companies in different industries will be able to easily and accurately connect users for real-time collaboration, which can increase productivity and save money.”