Defining SCP Standards for Service Parts Management

May 11, 2016 • BenchmarkingLogisticsmanagementNewsNocventumStrategy

Would you like to be part of a worldwide consortium of leading technology companies and industry associations committed to delivering exceptional service and support, and at the same time enhance and innovate your service and support capabilities and performance?

Join Noventum’s new project on defining a new chapter of the Service Capability & Performance (SCP) Standards - Service Parts Management. Through your participation in this standards development project, you will work with other leading companies to identify best in class practices, processes, performance benchmarks and capabilities necessary to operate a world class Service Parts Management operation. Once established, you will be able to obtain certification against the new standard by undergoing a rigorous audit of your service parts management function.

The SCP Standards are a suite of best practice standards for managing service operations.

They are developed by Service Strategies Corp together with their European partner, Noventum Service Management, and they are designed to improve the quality and effectiveness of technology service operations. Currently, over two hundred service organisations around the world use the SCP Standards to improve their business operations and deliver top-quality service and support.

Industry leading companies that have already adopted the internationally recognised SCP Standards include Schneider Electric, Advent Software, Fresenius-Kabi, Fuji Xerox, McKesson Corporation, Bobst Group, Teradata Corporation and many others.

With approximately 200 participating organisations and over 1500 certification audits performed worldwide, the SCP Standards represent the most widely adopted service quality program available today.

Click here to request more information about the project of defining the SCP Standards for Service Parts Management and learn how you can be part of it.



Be social and share this update