Company says its photo and video-based app can help reduce contact between technicians and customers.
XOi Technologies have made access to their Vision app free to new customers until September 1 in an effort to support the service sector during the Covid-19 pandemic.
With lockdowns being implemented globally alongside initiatives such as social distancing the number of physical service calls are being reduced. It means the use of remote technology in the sector is becoming more prominent.
XOi’s cloud-based application uses Vision uses photo and video documentation with real-time remote video support which the firms says can cut down customer and engineer interactions.
“Going completely remote simply isn’t an option for the field service industry, where site visits are just part of the job,” XOi’s CEO Aaron Salow said. “But with technology like ours, it’s possible to reduce the face-to-face interactions that technicians experience on calls. By offering wider access to XOi, we feel like we’re doing our part to keep the industry we serve engaged, connected, and productive during a difficult period.”
As the virus takes a firmer hold on infrastructure Salow hoped the decision to offer their technology free of charge would affirm the wellbeing of the company’s community. “Our top priority is the health and safety of our own employees, workers in the contracting industry, and our customers and partners,” he said. “These are difficult circumstances for the communities we serve. We see an opportunity to reach out to them and offer something that can help their team members and customers stay safe while also supporting their businesses during a period of financial strain.”