COVID-19: Virtual Contact Tool from TechSee Made Free to SMBs

Apr 22, 2020 • videoSoftware & AppsNewsCovid-19SeeTech

Firm hope offering can help with "service delivery continuity" during outbreak giving companies use of up to 15 licences throughout June.

Technical support company TechSee have made their 'TechSee Live' solution free of charge for Small and Medium-Sized Busineses (SMBs) during the Corona Virus pandemic.

SMBs who are new customers can take advantage of the virtual contact tool for up to 15 technicians until June 30. Larger enterprise firms, meanwhile, can take part in a free trial programme.

Service Management Continuity

TechSee Live creates a visual platform that field technicians can use to interact with customers through a live virtual channel using AR and overlay annotations. Crucially, it means they can work remotely and safely, observing social distancing requirements while carrying out the service visit without entering a customer's home.

TechSee uses AR, AI, machine learning and big data to produce its visual technology. Their lines have been taken up by a number of clients including Vodafone and most recently Verizon, who rolled out the tool to its technicians last week. Commenting, the Telco's Senior Vice President of Operations Kevin Service said the tool has enabled the firm to continue working but in a safe way. “We know how critical communication is, especially now as more and more people are working from home, engaging in distance learning and moving their family and friend interactions online,” he explained. “This new tool gives us the ability to provide the excellent service our customers deserve while minimizing the need for in-person interaction in these unprecedented times.”

The outbreak of the virus has seen many companies offer their services for free and TechSee's CEO Eitan Cohen acknowledges the effort the community is making. “At times like this, people everywhere have a chance to come together and make a real impact on a global scale,” he said.

For more information about TechSee's offer click here.