Communication Platform offered free of charge to new customers for three months as CEO says real-time communications can play key role in current situation.
ServiceMax's Neil Barua believes real-time communication will be the key to firms tackling the effect of Corona Virus and has made Zinc, their real-time communication platform available free, for three months to new users.
Speaking to Field Service News, the firm's CEO said the current situation is affecting how their end-users get to jobs, a key strand of service delivery and challenging their traditional service delivery model. "Our customers are dependent on being able to travel and visit customer sites," he says, "They are having to be flexible on how to accommodate service requests with their teams, creating opportunities for virtual trouble shooting and training of end users."
For end-users trying to satisfy pressurised service requests while adhering to constantly changing guidance from authorities and government, means now more than ever, firms need to be flexible and dynamic. Neil believes if firms are to prosper then clear communication channels will play a significant role. "As it is a constantly evolving situation, it is imperative that field teams have direct lines of communication across the service delivery chain to best serve customers in real time."
In an effort to enhance connectivity during this time ServiceMax have announced the use of their own real-time communication platform, Zinc, which will be made available free of charge for three months for new users. "We know that our customers have important information to share," Barua said of the decision. "Employees need answers, reassurance and connectedness. We all need to work together and support each other in getting through these unique times safely."
SeviceMax's Chief Marketing and Customer Experience Officer, Stacy Epstein, will be part of our panel at Field Service News' Covid-19 Emergency Symposium which takes place online this Friday (20 March GMT), which you can sign-up for here.