Continually evolving: mobile workforce management software

Sep 21, 2015 • FeaturesSoftware & Appsoptimisationworkforce managementdisruptive technologyfield service softwareschedule optimisationschedulingservicepowerSoftware and Apps

Marne Martin CEO of ServicePower gives us her insight into why the company continues to focus on evaluating and developing the latest technologies for field service...

Disruptive new, connected technologies are changing the workforce management industry, by leap and bounds.

ServicePower Technologies Plc, is incorporating the latest in technology innovations into its leading field management software solutions. These new technologies, including social, mobile, cloud, analytics, IoT and M2M, and collaboration, drive efficiencies and productivity, reduce costs and increase first time fix rates. Most importantly, they transform workforce management to improve customer satisfaction, recognized as the overall measurement of success.

Schedule optimisation is the cornerstone of workforce management software, and the key on which the success of operations rely. Without real optimisation, the software won’t deliver on its ROI promises. There are generally three types of scheduling approaches: 

  1. Basic scheduling: Managers build and manage a schedule manually, using no logic to decide the best tech or the best place on a schedule for a job.
  2. Automated/Simple Rules-Based Scheduling: Simple, rules based systems, including computerised logic automatically builds a schedule, filling an open slot on the schedule, with no reshuffling of existing jobs to achieve a less costly schedule.
  3. Intelligent Route Optimisation, as offered by ServicePower.  The schedule is built automatically based on configurable parameters and sophisticated optimisation algorithms to minimise costs, maximise margins, reduce response times and improve customer satisfaction, while ensuring that the best field tech is assigned with the right skills and parts. It also re-optimises the schedule in order to reduce costs.Place your list items here

ServicePower pioneered true intelligent, configurable route optimisation,  providing its ServiceScheduling software since the late nineties. We’ve continuously enhanced the engine which is offered through competitive partners as well. In 2015, we incorporated a modern Management Console which provides managers the ability to monitor key metrics, scheduled jobs, staff location and collaborate with remote team members.

We’ve enhanced lat/long travel matrix capabilities, long and complex job functionality, as well as crew and third party scheduling, and are working on evolving our scheduling algorithms to the next generation in artificial intelligence technology.

We’ve improved planning and forecasting using the latest map layering technology and coupled it with a true, non-production modelling environment and robust, cloud self-service Business Intelligence to ensure results.

Most importantly, we’ve realised that at times integration budgets or timelines stand in the way of deployment. Optimisation as a Service (OaaS), our newest product, provides enterprises and SMBs alike the power of true, intelligent, automated, route optimisation, in the cloud and on demand, by offering schedule optimisation as a service, priced transactionally. For field service organisations that want the productivity and cost savings of optimised routing, but don’t necessarily require the power of continuous optimisation, OaaS enables them to book jobs, optimise them, creating the best, least costly schedule available.

OaaS enables any organisation, even SMBs which previously were priced out of the technology, to benefit from real optimisation, moving past manual or simple rules based solutions. Likewise, enterprises looking to supplement existing ERP or CRM solutions without a full workforce management software deployment, or those with sales, stocking, or depot work not requiring travel, will also have the option of utilising OaaS.  OaaS will revolutionise how route and schedule optimisation is deployed.

We’ve also extended our M2M Connected Service product through a partnership with UK-based Concirrus, a top 10 Platform-as-a-Service UK company, and named by Gartner in its report: Cool Vendor in the Internet of Things 2015.   Concirrus adds cloud based IoT services to our scheduling software, creating new opportunities in the insurance sector and other industries with high levels of early IoT adopters, as well as new countries around the world. Additional partnerships are also under discussion in interesting new segments of IoT and application development.

We’ve enhanced ServiceMobility, our cross-platform mobile application, with additional payment and pricing features, estimates, product catalogues real time collaboration and most importantly, configurable, rules based forms. Rules provide the ability to rapidly define when data or forms are to be visible to a technician on a job-by-job basis, deploying new strategies in the field without code changes.

On the back of OaaS and ServiceMobility,  ServicePower launched Nexus FS, in September, providing the same mobile features with a SaaS business management portal that any business, from enterprise to SMB, can use to manage customers, vendors, jobs, and field employees. Combined with OaaS, those enterprises seeking a true end-to-end mobile workforce management solution can rely on ServicePower as a single source vendor for all field service operations requirements.

ServicePower is continuously evaluating new technologies to ensure that clients achieve the highest levels of customer satisfaction today, as well as future proofing our workforce management software so it supports our clients tomorrow as well. In 2015, our new products and partnerships are leading the way in technology innovation for field service businesses.



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