Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the discussion turns to the conflict that we are seeing around data ownership within the advanced services concept and how this may be overcome.
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- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats