Cognito iQ Delivers 100% Customer Satisfaction

Sep 25, 2020 • Software & AppsNewsCognito iQDigital Transformationtechnology

In Cognito iQ’s annual customer satisfaction survey for 2019, 100% of their customers that responded to our survey rated Cognito iQ from Good to Excellent in every category.

Cognito iQ’s customers depend on their software to keep their field service and last mile delivery networks operational and efficient on a daily basis, meaning their satisfaction is a critical benchmark.

Customers were asked to rate Cognito IQ's performance from Poor to Excellent in several categories; Reliability of solution, how the solution supports your business needs, customer service professionalism and knowledge, business understanding and the quality of the professional services team.

100% rating good and above is an excellent indicator of cognito iq's business performace

‘Scoring 100% rating good and above is an excellent indicator of our business performance’ commented Laurent Othacehe, CEO. ‘Our customer support teams enable our customers to quickly react to new working practices and remain flexible in order to meet their growing customer satisfaction demands’.

“Not only have we achieved these great results, in addition 100% of our customers said they would recommend us. Moving forward our aim is to not just maintain but improve these scores, in exactly the same way we enable our customers to achieve continuous improvement.’


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