AUTHOR ARCHIVES: Tom Bowe

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Field service goals for 2016

Dec 15, 2015 • FeaturesManagementfield serviceField service 2016field service managementIFS

What should field service companies focus on in 2016? Tom Bowe,  Industry Director, Enterprise Service Management, IFS, provides his expert insight

Prepare to meet your 2016 service KPIs

Oct 12, 2015 • Featuresfield service managementIFSservice KPIsSLAsSoftware and Apps

As our focus begins to shift towards next year planning it is important that we are able to assess and interpret the data we have gathered across the year, but your data is only as good as its application,  writes Tom Bowe, IFS

Changing the game with integrated service management

Aug 24, 2015 • FeaturesManagementSoftware & Appsfuture of field serviceERPfield service managementSoftware and AppsCustomer Satisfaction and Expectations

Today’s world of industry is evolving at a faster pace than ever before. Agility is key to surviving and thriving in this modern era and agility in service can be the difference between you and your competitors writes Tom Bowe of IFS.

The world is changing: is your service organisation ready?

Jul 21, 2015 • FeaturesFuture of FIeld Servicefuture of field serviceCHange Managementfield serviceIFSsoftware and appsUberCustomer Satisfaction and Expectations

Field service organisations must adapt in a rapidly changing world, says Tom Bowe, Industry Director, Enterprise Service Management, IFS.

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