AUTHOR ARCHIVES: Sarah Nicastro

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The Gartner 2020 Magic Quadrant for Field Service Management Paints a Picture of Progress

Oct 15, 2020 • FeaturesDigital Transformationfield service managementIFSSarah Nicastro

Sarah Nicastro, IFS, reflect’s on the recently published Gartner 2020 Magic Quadrant for Field Service Management and the positive trends it shows for our industry...

AI Powered Future State of Service

Sep 23, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

Three Opportunities to Upskill Your Technicians for Today’s Field Service Landscape

Aug 21, 2019 • FeaturesManagementIFSSarah Nicastro

The field service landscape is evolving and it is important to ensure your field service engineers are equipped for the challenges ahead. Here, Sarah Nicastro, Field Service Evangelist with IFS outlines three core opportunities to do just...
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