AUTHOR ARCHIVES: Paul Whitelam

About the Author:

Paul Whitelam

Paul Whitelam is Group VP of Product Marketing at ClickSoftware, where he works with field service management leaders across a variety of industries. Paul has more than twenty years’ experience in enterprise software, working on both the technical and business aspects of many of the areas that are fundamental to field service such as mobility and sensor technology (Nokia), data management (Endeca), and machine learning, SaaS and GIS (HERE).

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • appointment bookingCHange ManagementClickSoftwareCustomer Effect ScoreCustomer ServiceFeaturesfield servicefield service managementfield service softwarefield service technologyLive Traffic UpdatesManagementmobile workforce managementNPSPaul WhitelamService ManagementSoftware & Apps

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • CHange ManagementClickSoftwareFeaturesfield servicefield service managementfield service technologyField Technologiesmobile workforce managementPaul WhitelamService ManagementSoftware and Apps

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • AIArtificial intelligenceChatbotsClickSoftwareFeaturesfield servicefield service managementFuture of FIeld ServicePaul WhitelamService Managementzero-touch service

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • ClickSoftwareCustomer ExpactationsFeaturesFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamUser ExperienceUX

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

What is Service Chain Optimisation?

Jan 19, 2018 • ClickSoftwareFeaturesLogisticslogisticsPaul Whitelamsupply chain

Paul Whitelam, VP of Product Marketing, ClickSoftware explains why service chain optimisation needn’t be as daunting as we might expect...

The Future of Field Service: Internet of Things

Nov 09, 2017 • ClickSoftwareFeaturesFuture of FIeld Servicefuture of field serviceInternet of ThingsPaul Whitelam

Paul Whitelam at ClickSoftware, explains why the future if field service will be heavily based on the Internet of Things.

 

Your IoT, Automation & Predictive Analytics Questions Answered

Oct 27, 2017 • AutomationClickSoftwareFeaturesFuture of FIeld ServiceIoTPaul Whitelampredictive analytics

Paul Whitelam of ClickSoftware tackles some of the frequent questions he and has colleagues are often asked by field service managers about the key technologies currently driving field service delivery forward...

What do current UK water challenges mean for field service?

Oct 17, 2017 • Artifical IntellignceAugmented RealityClickSoftwareFeaturesFuture of FIeld ServiceInternet of ThingsIoTPaul WhitelamutilitiesWater industry

Paul Whitelam, VP of Product Marketing, ClickSoftware asks if IoT sensors, Artificial Intelligence and Machine learning will help the UK water industry avoid a looming crisis...

Growing the Field Service Talent Pool with Crowdsourcing

Sep 05, 2017 • ClickSoftwareCrowd SourcingFeaturesFuture of FIeld ServiceGig EconomyPaul Whitelam

ClickSoftware’s Paul Whitelam wonders if crowdsourcing could be the solution to fluctuating demands on a workforce that field service companies have been waiting for...

Three untapped ways wearables could improve field service

May 16, 2017 • ClickSoftwareFeaturesFuture of FIeld ServicePaul Whitelamwearables

Whether useful or not, hundreds of  smartwatches, glasses, health trackers, and even smart jewelry have hit the market in the past several years.

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