AUTHOR ARCHIVES: Paul Whitelam

About the Author:

Paul Whitelam

Paul Whitelam is Paul Whitelam, VP of Product Strategy, Field Service Management, Salesforce. He joined Salesforce as part of the acquisition of ClickSoftware, where he led the global marketing team, working closely with field service management leaders across a variety of industries. Paul has more than twenty years’ experience in enterprise software, with leadership roles in several areas fundamental to field service such as mobile (Nokia), location intelligence (HERE Technologies) and data management (Endeca). Read Paul's articles below

Why Healthcare Providers Need to Know About Schedule Optimization

Apr 08, 2019 • FeaturesManagementPaul WhitelamClickSoftwarehealthcarescheduling

Paul Whitelam, ClickSoftware takes a deep dive into the healthcare sector, putting forward the case that it is high time healthcare providers embrace schedule optimisation to help cost-effectively improve operations and ensure patient care does...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic UpdatesCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • FeaturesPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField TechnologiesManaging the Mobile Workforce

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServicePaul Whitelamzero-touch serviceChatbotsClickSoftwarefield servicefield service managementService Management

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • FeaturesFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamClickSoftwareUser ExperienceUXCustomer Satisfaction and Expectations

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

What is Service Chain Optimisation?

Jan 19, 2018 • FeaturesPaul WhitelamClickSoftwaresupply chainParts Pricing and Logistics

Paul Whitelam, VP of Product Marketing, ClickSoftware explains why service chain optimisation needn’t be as daunting as we might expect...

The Future of Field Service: Internet of Things

Nov 09, 2017 • FeaturesFuture of FIeld Servicefuture of field servicePaul WhitelamClickSoftwareInternet of Things

Paul Whitelam at ClickSoftware, explains why the future if field service will be heavily based on the Internet of Things.

 

Your IoT, Automation & Predictive Analytics Questions Answered

Oct 27, 2017 • FeaturesAutomationFuture of FIeld ServicePaul Whitelampredictive analyticsClickSoftwareIoT

Paul Whitelam of ClickSoftware tackles some of the frequent questions he and has colleagues are often asked by field service managers about the key technologies currently driving field service delivery forward...

What do current UK water challenges mean for field service?

Oct 17, 2017 • FeaturesArtifical IntellignceAugmented RealityFuture of FIeld ServicePaul WhitelamWater industryClickSoftwareInternet of ThingsIoTutilities

Paul Whitelam, VP of Product Marketing, ClickSoftware asks if IoT sensors, Artificial Intelligence and Machine learning will help the UK water industry avoid a looming crisis...

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