AUTHOR ARCHIVES: Paul Smedley

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Outside In: Are Your Customers At The Heart Of Your Service Business?

Sep 02, 2019 • FeaturesManagementStrategyCustomer FocusThe Professional Planning Forum

Well-implemented ‘customer first’ strategies open the door for fresh thinking, but are our teams change-ready? Do we ourselves ‘walk the talk’ in building a professional network that connects us with the latest developments in other sectors or...

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