AUTHOR ARCHIVES: Nick Frank

About the Author:

Nick Frank

Nick Frank is co-founder and Managing Partner at Si2 Partners. He has more than 25 years international experience ranging from start-up service businesses, sales & marketing and leading transformation within large global manufacturing and technology organizations. After working as a Professional Engineer and Launch Manager at Xerox, he went on to be Director of Full Service Provider Programmes at Textron Inc and then later General Manager After-Market Sales EMEA at Husky Injection Molding Systems. Having worked as an international consultant for over six years, Nick’s focus is on service strategy development, servitization business models, ecosystems, innovation management, service operations and service business development. He works with companies in a diverse range of industries including engineering, high volume manufacturing, equipment manufacturers and technology. His expertise includes the development of strategic methodologies, initiatives, and appropriate strategic support mechanisms including technological, organizational and process redesign, as well as the delivery of service innovation and transformation, in particular how to leverage the capabilities of the Internet of Things and achieving the needs of the Circular Economy.

Leadership: Lessons Learnt from the Pandemic

Jun 10, 2020 • FeaturesDigital TransformationCovid-19Leadership and Strategy

Nick Frank like many has been spending more time with his young family during the pandemic and says there is much to learn from a child's perspective as we move through and beyond Covid-19 in service.

From Chaos to Resilience

Apr 22, 2020 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersCovid-19Leadership and Strategy

The chaos that we all found ourselves thrown into during the global pandemic has meant a lot of introspection from both a personal and corporate perspective for all of us. Yet as we move forwards into the new realities of a post-Covid-19 world...

Henley Business School to Host The Service Community Event

Mar 03, 2020 • NewsThe Service Community

Nick Frank previews the next event.

Deliver 20/20 Value to your Customers

Jan 30, 2020 • FeaturesManagementStandardsPAS280

Nick Frank outlines the PAS280, a British standard aimed at improving service business.

Customer Portal – Don’t get caught naked!

Dec 10, 2019 • FeaturesNick FrankSi2 partnersCustomer Satisfaction and Expectations

Nick Frank shares his thoughts on how to implement a successful customer portal...

Is Our Obsession With AI the Intelligent Way Forward?

Sep 20, 2019 • FeaturesManagementArtificial intelligenceNick FrankSi2Partners

Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own...

The Service Sales Trusted Advisor Role In Achieving Customer Success

Aug 06, 2019 • FeaturesNick FrankSi2 partnersTrusted Advisor

The Trusted Advisor mindset is not only a core to service technicians, it is also fundamental to those that sell services and integrated solutions. Nick Frank explains why...

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...
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