AUTHOR ARCHIVES: Martin Summerhayes

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Hard is Soft. Soft is Hard

Jan 20, 2020 • FeaturesmanagementCustomer Focus

Martin Summerhayes suggests taking stock of what we have now and developing soft skills can influence our future success.

Why is Language in Service so Negative?

Jan 06, 2020 • FeaturesManagementMartin Summerhayes

Regular Field Service News contributor Martin Summerhayes suggests the language used in service is too negative and the sector should re-frame its vocabulary as we go into 2020.

Where is the wisdom in the data you have?

Nov 06, 2019 • Featuresfuture of field serviceMartin Summerhayesdata analysisData Management

As a sector we are drowning in data. Filtering it all down to something useful is growing more and more difficult. Here, Martin Summerhayes, outlines a strategy that will keep your head above the ones and zeros.

What is the road ahead for Services?

Nov 01, 2019 • FeaturesManagementFuture of FIeld ServiceMartin Summerhayes

Martin Summerhayes takes us back to the future as he looks at field service past, present and future...

How to Make Change work: start with PPTX

Sep 19, 2019 • FeaturesManagementMartin SummerhayesCHange Management

In an industry that moves as rapidly as field service often does, it is important to have a firm grasp on the nuanced skill of change management. However, getting to the heart of what makes change work lies in an all too familiar acronym writes...

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