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Maintaining Resilience for Service Hero’s

Mar 09, 2021 • FeaturesMark HomerStaff WellbeingCovid-19Leadership and Strategy

Mark Homer, Managing Partner, Field Service Associates, interviewed Mr Robert Smith MBA, Psychotherapist and Specialist in Clinical Psychology within Organisations on how we can look after service engineers and technicians' wellbeing during these...

Signs of a Perfect Storm Ahead...

Aug 21, 2020 • FeaturesAgeing Workforce CrisisRecruitmentManaging the Mobile Workforce

There is a Tsunami of youth unemployment awaiting us at a time when we face a crisis of an ageing workforce. Surely it is time to join the dots before it is too late writes Mark Homer...

Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime

Nov 10, 2017 • FeaturesFuture of FIeld ServiceMark HomerDigital Twinservicemax

Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company

Risk or Revolution: Rise of The Machines

Jun 16, 2016 • FeaturesIoTservicemax

Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .

What impact will the IoT have on field service operations?

Apr 02, 2016 • FeaturesFuture of FIeld ServiceIoTservicemaxUncategorized

With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on...


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