About the Author:

Mark Glover

Mark is an experienced B2B editor and journalist having worked across an array of magazines and websites covering health and safety, sustainable energy and airports.

HOLT CAT select Augmentir to Accelerate Onboarding of New Staff

May 19, 2020 • NewsArtificial intelligenceDigital TransformationField Service Engineer TrainingAugmentirRuss FadelBrandon Acosta

HOLT CAT, the largest US dealer of Caterpillar machines and engines, has adopted Augmentir’s Connected Worker platform to speed-up the process of training new technicians and to standardise job times.

FieldAware and Localz Partner to Uberize Day of Service for Customers

May 18, 2020 • NewsFieldAwaresteve masonService AutomationlocalzCustomer Satisfaction and ExpectationsTim AndrewCSAT

FieldAware's Field Service hub extends best-in-class customer engagement.

Living on the Edge or Head in the Clouds?

May 15, 2020 • FeaturesDigital TransformationAPAC

Mark Glover spoke to Roy Chikballapur about the role of edge computing in Industry 4.0, how a comparison with the cloud is not useful and why bringing the two technologies together could benefit the smart factory.

Study shows only small percentage of firms operating at “servitization nirvana”

May 13, 2020 • FeaturesIDCMArne MArtinIFSServitizationEMEA

New research charting the servitization journey of companies shows a significant gap in progress between firms with only 3% surveyed at a stage of maturity.

The Importance of Trust in Field Service Management

May 13, 2020 • Featureshealth and safetyDriver Behaviourfleet managementAlistair DobsonThink TankWhirlpool

Monitoring the driving behaviour of your fleet can have tangible positives for KPIs but negative affects culturally. Mark Glover spoke to Alistair Dobson from Whirpool about his approach to integrating a positive safety culture.When engineers...

Manufacturers Admit Challenges With Customer Expectations, Study Shows

May 12, 2020 • NewsNoventumOutcome based servicesHSOServitization and Advanced ServicesCustomer Satisfaction and ExpectationsEMEA

New research into the digital service trends of large manufacturers shows they are lacking the necessary IT infrastructures and are struggling to meet the expectations of customers in the servitization era.

COVID-19: Reduce Site Visits and Increase Remote Assistance

May 11, 2020 • FeaturesField WorkforceAquantManaging the Mobile Workforce

As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in (Artificial Intelligence) AI, remote technology and better data...

ServiceMax and Krios Partner to Create Service Recruitment Platform

May 07, 2020 • Newsfuture of field serviceServiceERPservicemaxService RecruitmentCovid-19

Field Service Finder comes in response to covid-19 recruitment challenges.

PODCAST: Switching Service Back on with Martin Summerhayes

May 07, 2020 • FeaturesMartin SummerhayesPodcastfield servicefield service managementcorona virusCovid-19

Service is now moving from 'reaction' to consolidation; where the global lockdown is loosening, and service is turning back on having been left dormant. How should we approach this new phase?


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