About the Author:

Mark Glover

Mark is an experienced B2B editor and journalist having worked across an array of magazines and websites covering health and safety, sustainable energy and airports.

IoT Partnership to Support Telecoms' Service Digital Transformation

Jun 02, 2020 • NewsDigital TransformationInternet of ThingsSoftware AGTelcoworldwide

Software AG and Tech Mahindra Partner to Deliver Internet of Things (IoT) and analytics innovation for Telco sector accelerating digital transformation and enhance service offerings.The new partnership will see Software AG’s Cumulocity IoT and...

Recruitment Portal Negates Covid and Service's Historical Talent Gap

Jun 02, 2020 • FeaturesRecruitmentservicemaxManaging the Mobile Workforcenorth america

A specialist recruitment platform initially conceived to help fill the service talent gap took on a new significance as an urgent post calling for medical technicians meant the project was fast-tracked to market. Mark Glover uncovers the story...

Field Service Mobility to Benefit as Study says 5G can Accelerate IIoT

Jun 01, 2020 • News5Gfrost & sullivanManaging the Mobile Workforceworldwide

Frost & Sullivan’s recent analysis finds the integration of 5G in Industrial Internet of Things (IIoT) systems will accelerate the realisation of Industry 4.0., a key building block of service mobility progression.

Ericsson Undertake Major 5G Field Service Projects Across EMEA & APAC

May 28, 2020 • News5GDigital TransformationEricssonAPACEMEA

Scandinavian telecoms and networking giant partner with a number of Chinese companies and Swedish telecoms provider Telia to deliver significant 5G roll out in major field service operations across both regions.

Why Employee Experience Matters for Customer Satisfaction

May 22, 2020 • FeaturesAquant

It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts are armed with advice on management style, culture, and incentivization as a way to boost engagement, our...

To Build or Buy AI: Sysmex Shares Top Considerations for Service Leaders

May 22, 2020 • NewshealthcareAquant

Join the webinar to hear how a leader in healthcare diagnostics is implementing AI tools.

Service Businesses Can Now Give Video Estimates Using Zoom

May 21, 2020 • FeaturesCovid-19

Workiz’s New Integration with Zoom Allows Service Businesses to Provide Estimates Remotely, Protecting Clients and Technicians during the COVID-19 Pandemic.

IPC Systems Optimizes Return and Service Operations with Mize Returns Management Software

May 21, 2020 • NewsMize

IPC Systems, Inc. (IPC), the technology and service leader powering financial markets, implements Mize Return Management solution globally to improve the return and service operations for IPC Branches, Distributors, and Partners.

TESCAN Optimizes Global Service Delivery with Mize

May 19, 2020 • NewsMize

TESCAN ORSAY HOLDING a leading manufacturer of Scanning Electron Microscopes, Focused Ion Beam and micro-CT technology, strengthens the capabilities of their Global Service Network with Mize Connected Customer Experience platform and Service...

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