About the Author:

Laura Danaraj

Laura is an experienced marketing Executive with a demonstrated history of working in the events services industry. She is skilled in Copywriting, Customer Relationship Management (CRM), Digital Marketing, Media Relations, and Marketing. Laura is a strong marketing professional with a Bachelor of Arts - BA focused in Communication, General from University at Buffalo.

Globe Telecom’s Approach to having the “happiest customers”

Jun 26, 2020 • FeaturesWBRTelcoCustomer Satisfaction and ExpectationsCSAT

WBR's Laura Anne Danaraj speaks to Margerat Dizon from Globe Telecom about balancing customer demands with efficient operations.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...


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