About the Author:

Laura Danaraj

Laura is a Marketing and Content Specialist at Worldwide Business Research. You can learn more about Laura and WBR at

Top Components in Field Service Management to Watch Out For

Dec 18, 2020 • FeaturesMobile Field Service Managementfield service managementLeadership and Strategylaura danaraj

In this article for Field Service News, Laura Danaraj, Marketing and Content Specialist at Worldwide Business Research, discusses the top components in field service management to watch for in the coming years.

Globe Telecom’s Approach to having the “happiest customers”

Jun 26, 2020 • FeaturesWBRTelcoCustomer Satisfaction and ExpectationsCSAT

WBR's Laura Anne Danaraj speaks to Margerat Dizon from Globe Telecom about balancing customer demands with efficient operations.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...


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