AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

The drivers behind RailCargo Groups implementation of remote service solutions

Mar 15, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

How the blended workforce can help increase the skills available in a field service operation

Mar 15, 2021 • FeaturesTelecommunicationsBlended WorkforceManaging the Mobile WorkforceEriccsonAdam Gordon

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of...

Research Debrief: What does service excellence look like when it comes to remote service delivery

Mar 15, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel, Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service...

How the Built Environment and Facilities Management sectors have evolved at pace since the pandemic

Mar 12, 2021 • FeaturesCognito iQfacilities managementService Innovation and DesignMickey RooneyJLLIntegralBuilt Environment

Recently in the Field Service News Digital Symposium, Kris Oldland, Editor-in-Chief, Field Service News, was joined by Mickey Rooney, Program Director JLL in a wide-ranging discussion that touches on a number of key points as the built...

The Key Benefits Electrolux find in Using the Blended Field Workforce

Mar 12, 2021 • FeaturesBlended WorkforceelectroluxSteve ZannosManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director,...

Research Debrief: Is the biggest challenge with remote service a lack of skill-set on the customer side?

Mar 12, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

The rapid rise of Realwear as a major solution provider to the field service sector

Mar 11, 2021 • FeaturesDigital Transformation

As part of our ongoing series of interviews in the Field Service News Digital Symposium Kris Oldland, Editor-in-Chief, Field Service News spoke with Dr. Chris Parkinson,, CTO and Founder, Realwear, about the important considerations field...

Industry Spotlight: Integral/JLL and the Built Environment

Mar 10, 2021 • FeaturesCognito iQfacilities managementService Innovation and DesignMickey RooneyJLLIntegralBuilt Environment

As we continue our series of videos looking at field service operations and technology within different industry sectors we talk to Mickey Rooney, of JLL about how the evolution of the built environment, how this will impact what service looks...

Research Debrief: The challenges and opportunities that come from embracing a world of remote first service delivery

Mar 10, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

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