AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

The blended workforce and the pandemic

Mar 31, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile WorkforceFrank Gelbart

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

The rules have changed. Are we ready as an industry to adapt?

Mar 30, 2021 • FeaturesDigital Transformation

We begin a new series of excerpts from a brand new white paper authored by Kris Oldland, Editor-in-Chief, Field Service News published in partnership with PTC, which asks if now is the time to make major changes to our approach to service...

Best-practices and pitfalls to avoid when implementing a remote service solution

Mar 29, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

Will the pandemic be a driver for the adoption of the blended workforce?

Mar 29, 2021 • FeaturesTelecommunicationsBlended WorkforceManaging the Mobile WorkforceEriccsonAdam Gordon

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of...

Important considerations when selecting headworn devices for your field service engineers

Mar 26, 2021 • FeaturesDigital Transformation

As part of our ongoing series of interviews in the Field Service News Digital Symposium Kris Oldland, Editor-in-Chief, Field Service News spoke with Dr. Chris Parkinson,, CTO and Founder, Realwear, about the important considerations field...

Has the pandemic created a new appetite for the blended field workforce

Mar 26, 2021 • FeaturesBlended WorkforceelectroluxSteve ZannosManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director,...

Live Demonstration: Remote service tools within the IFS FSM solution

Mar 25, 2021 • FeaturesPanasonicDigital TransformationHVACIFS

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss...

Dealing with data as we discuss digital transformation

Mar 24, 2021 • FeaturesCognito iQfacilities managementService Innovation and DesignMickey RooneyJLLIntegralBuilt Environment

Recently in the Field Service News Digital Symposium, Kris Oldland, Editor-in-Chief, Field Service News, was joined by Mickey Rooney, Program Director JLL in a wide-ranging discussion that touches on a number of key points as the built...

Hardware considerations for remote service (part one)

Mar 24, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service. In this next features in a series of excerpts from that guide we explore some of the key...

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