AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

The next steps on the road map for RailCargo Group remote service development

Apr 12, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

Day to day operations with the blended workforce

Apr 12, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile WorkforceDocumentaries

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can...

Case Study: RailCargo Group and Remote Service

Apr 09, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service. In this final feature in a series of excerpts from that guide we now turn to a case study from...

Day to day operations with the blended workforce

Apr 09, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile Workforce

In the latest of our excerpts from a new and exclusive Field Service News Essential Guide published in partnership with ServicePower we take a look at day-to-day operations for field service organisations that have embraced a blended workforce...

The New Normal of Field Service: Evolution, Not Revolution

Apr 08, 2021 • Digital Transformationfield service managementCovid-19

Across 2020 we saw a massive change in the field service industry. Some of the very fundamentals of field service delivery will have changed in many ways, possibly forever. However, while we reached this point perhaps sooner than expected, in the...

Has the way we use remote expertise tools changed since the pandemic?

Apr 08, 2021 • FeaturesPanasonicDigital TransformationHVACIFS

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss...

Different customers have different needs. Being clear in how you meet their needs as we move into the new normal is key.

Apr 08, 2021 • FeaturesDigital Transformation

In the third article in this series of excerpts from a brand new white paper authored by Kris Oldland, Editor-in-Chief, Field Service News published in partnership with PTC, we explore why it is critical to understand the differing needs of our...

How RailCargo Group rolled out a remote service solution deployment

Apr 07, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

Is there one over-riding driver for adoption of a blended workforce model

Apr 07, 2021 • FeaturesTelecommunicationsBlended WorkforceManaging the Mobile WorkforceEriccsonAdam Gordon

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of...

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