AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Hands On Hardware Review: Durabook S14I Semi Rugged Laptop

Jun 24, 2021 • FeaturesHands On ReviewdurabookS14i

In the latest review in our Hands-On series, we put the Durabook S14I through a series of testing to assess its potential use in various field service environments...

How the Field Service Sector has changed in the last two decades

Jun 15, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

The natural transition from tracking customer satisfaction to customer success

Jun 10, 2021 • FeaturesCustomer Satisfaction and Expectations

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

How Best-in-Class companies have adapted to a remote-service workflow

Jun 08, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

The incredible truth of what is possible that we would never dared to have believed pre-pandemic

Jun 07, 2021 • FeaturesAugmented RealityDigital TransformationHelp LightningCovid-19

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Achieving Adoption of AR Within a Three Month Time Frame

Jun 04, 2021 • FeaturesAugmented RealityDigital TransformationHelp Lightning

In this final feature from our series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality we see how Revolution Retail...

Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service

Jun 03, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

Putting the Case Forward for Augmented Reality as Critical in Remote Service

Jun 02, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

The role of remote issue resolution in a world of outcome-based services

Jun 01, 2021 • FeaturesServitization

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

1 2 3 4 5 ... 132 »

Leave a Reply

Latest from Twitter