About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Four Field Service Solutions to Watch in 2020

Nov 20, 2019 • FeaturesManagementArtificial intelligenceAugmented RealityDashboard cameraFuture of field servciceMachine LearningMerged RealityField Service Management Solutionsfleet managementSmart GlassesFleet Management SystemThirdEye GenAquantLytxSightCall

Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your...

Beyond the Buzz  Words: Uberization

Nov 19, 2019 • FeaturesFuture of field servciceIBMUberization of field serviceUberization of ServicelocalzHSS Hire

Having previously worked together on a white paper entitled the Radical Age of Uberization, Field Service News and Localz were reunited on the topic when the software firm hosted a morning briefing and invited Kris Oldland, Editor-in-Chief, Field...

Sustainability Opportunities for Service Execution

Nov 13, 2019 • Featuresfuture of field serviceservicemaxServitizationSustainability

In this extract from a white paper published by ServiceMax we explore the question of sustainability in field service and how as well as being better for our planet it can also be better for a service organisations bottom line as well...

Podcast: Season 4 Episode 3: Data, Data Everywhere

Nov 01, 2019 • FeaturesDataData AnalyticsFuture of FIeld ServiceMachine Learningdata scienceIoTThe Field Service PodcastField Service PodcastField Service SchedulingTataTCSGopinathan Krishnaswami

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...

Research Report: KPIs in Field Service Benchmarking Survey (part two)

Oct 30, 2019 • FeaturesManagementKris OldlandResearchservice KPIsService Metrics

In the first part of this  research report we explored how many KPIs field service companies are tracking and how often we should be reviewing these metrics. Now in the concluding part of this report we explore how...

Could the gig economy give rise to a new generation of ‘tech-couriers’?

Oct 29, 2019 • FeaturesFuture of FIeld ServiceKris OldlandMIllennialsLast Miletech courier

In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service  delivery challenges could be a smart move argues Kris Oldland...

#fsn20 - The Twenty Leaders of our Industry in 2019

Oct 25, 2019 • FeaturesFSN20management

Our sector is one that continues to breed innovation and ingenuity; where ideas are stretched, tested and then stretched some more. Coupled with new technology these ideas are disrupting what has gone before and turning traditional service on its...

Last Mile: The 101

Oct 24, 2019 • FeaturesLogisticsmanagementbyboxInner City CongestionLast MileRichard Agostinelli

The topic of last mile service delivery can be a complex nut to crack. However, one company who has been at the vanguard of doing so for more than 20 years is ByBox. The company provides overnight delivery of spares to a network of smart lockers,...

Research Report: KPIs in Field Service Benchmarking Study (part one)

Oct 23, 2019 • FeaturesManagementKPIsKris OldlandresearchSimPROKey Performance Indicator

We can only manage what we measure as the old adage goes. But in  dynamically evolving environment such as we find our selves in today the question as to what exactly it is we should be measuring in order to manage our field service operations...

Podcast Season 4 Episode 1 - Servitization: Past, Present Future?

Oct 18, 2019 •

The Field Service Podcast returns for a fourth season with an epic three way conversation between Kris Oldland, Mark Glover and Prof. Tim Baines. 

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