About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Announcement: Field Service News Sympoisum Cancelled Due to Government Uncertainty

Sep 15, 2020 • News

Kris Oldland, Editor-in-Chief, Field Service News, makes an announcement regarding the forthcoming planned events scheduled to be held in the UK next month... 

Think Tank Debrief: Should We Be Moving to Remote First as a Default?

Sep 09, 2020 • FeaturesDigital TransformationCovid-19Think Tank

One of the key areas that was discussed heavily in a recent Field Service News Think Tank Session was whether the move towards remote first as a default a key part of the new normal?

Beyond the Headlines: Scope AR Partner with ServiceMax (Part One)

Sep 08, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationScope ARservicemax

A few weeks ago, Scope AR and ServiceMax announced that they had established a partnership that would allow ScopeAR to be embedded into the workflow of ServiceMax users...

Beyond the Headlines: Salesforce Announce the Next Generation of Field Service Management Software

Sep 07, 2020 • FeaturesPaul WhitelamSalesforceUSA

Last week Salesforce announced the next generation of their FSM solution, Salesforce Field Service, which was designed to equip field service organisations with the power of Artificial Intelligence-powered tools to deliver trusted...

Think Tank Debrief: COVID-19: The Greatest Disruptor of All Time

Sep 07, 2020 • FeaturesCovid-19Think Tank

It's been said in many corners of the field service industry and beyond, that COVID-19 has been the greatest disrupter of all time - what does this mean for the field service sector?

Think Tank Debrief: The Financial Impact of Covid-19 on Field Service

Sep 03, 2020 • FeaturesCovid-19Think Tank

Daniel Brabec and Coen Jeukens of Servicemax reflect on the financial impact of the global lockdowns on th efield service sector. 

AR Hearts AI

Aug 24, 2020 • FeaturesArtificial intelligenceDigital Transformation

At the beginning of 2020, the one technology predicted to finally be on the cusp of an industry-wide breakthrough this year was Augmented Reality (AR). Fast forward to the second half of the year, and that prediction has come true although for...

Think Tank Debrief: Data, Insight, Action & Value

Aug 19, 2020 • FeaturesDigital TransformationThink Tank

In this excerpt from the first Field Service News Think Tank Debrief Sessions, ServiceMax's Coen Jeukens & Kieran Notter expand on the difference between data, insight, action and value.

Think Tank Debriefs: The True Value of Digitalisation

Aug 17, 2020 • FeaturesDigital TransformationThink Tank

In this excerpt of the first Field Service News Think Tank Debrief Sessions we hear from Daniel Brabec VP Global Customer Transformation, ServiceMax as he discusses the deeper layers of value that can be found through digitalisation...

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