AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Research Debrief: The increase of speed remote service delivers

Mar 03, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Reduced overheads are a benefit for service providers but is it what customers want

Mar 01, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Is a remote first approach to service delivery set to become the default in the new normal

Feb 26, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Hands On Hardware review: Getac ZX70

Feb 23, 2021 • FeaturesGetacHands On ReviewZX70

Our Hands-On review series returns as we continue to evaluate the best mobile technology designed with the field service engineer in mind. In the first review of 2021, we’ve got our hands on Getac's ZX70

Research Debrief: The 'new normal' of field service has been coming for a long time. Now it is here

Feb 23, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

In this final excerpt,...

Research Debrief: The exceptional impact of COVID19 on digital transformation in the field service sector

Feb 18, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here the three discuss...

Research Debrief: Are we on the cusp of an IoT based revolution in the field service sector?

Feb 16, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

In this excerpt, the...

Research Debrief: The foundations of connected field service are in place, are we ready to build upon them?

Feb 11, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here the group discuss...

Research Debrief: What will service differentiation look like in the new normal

Feb 09, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here they discuss what...

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