AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

The Pros and Cons of Remote Service Delivery for the Field Service Company

Oct 13, 2020 • FeaturesDigital TransformationSalesforce

In the previous feature in this series of excerpts from an exclusive Field Service News White Paper, sponsored by Salesforce, we looked at the pros and cons of remote service delivery for the customer. Now in the final feature in the series we...

The Pros and Cons of Remote Service Delivery for the Customer

Oct 06, 2020 • FeaturesDigital TransformationSalesforce

So far in this series of excerpts from an exclusive Field Service News white paper sponsored by Salesforce we have looked at why requite service is becoming a necessity for field service organisations as well as the tools needed to offer remote...

Farewell to One of the Very Best

Sep 29, 2020 • Features

It is with great sadness that we must announce the passing of a very, very dear friend and industry giant in Bill Pollock, who sadly passed away at home over the weekend. Before his death Bill had left the editorial team at Field Service News a...

The Tools Needed for Remote First Service Operations:

Sep 29, 2020 • FeaturesDigital TransformationSalesforce

In the last article in this series which is taken from a series of excerpts from an exclusive Field Service News White Paper sponsored by Salesforce we looked at how the world is moving towards remote service delivery as a default. We also began...

Beyond the Headlines: The ServiceMax/Salesforce Partnership

Sep 25, 2020 • FeaturesDigital TransformationSalesforceservicemaxNeil BaruaStacey Epstein

As part of our ongoing series where we go beyond the industry headlines to dig deeper into the news that matters for field service management professionals, Kris Oldland, Editor-in-Chief, Field Service News talks to ServiceMax's Neil Barua and...

Redefining the Value Proposition of Service in a World of Remote First Service Delivery

Sep 22, 2020 • FeaturesDigital TransformationSalesforce

In a new series of excerpts from a a recent exclusive Field Service News white paper sponsored by Salesforce we explore how the very definition of  field service is being redefined as we move towards a world of remote service delivery. In part...

The Importance of Ensuring Our Engineers Feel Safe as We build the Recovery

Sep 20, 2020 • FeaturesAly PinderIDCManaging the Mobile WorkforceField Service News Digital Symposium

In this first excerpt from an in-depth interview on the Field Service News Digital Symposium IDC's Aly Pinder Jr, talks to Kris Oldland about the importance of ensuring our engineers feel protected and valued as we face ongoing concerns over a...

Announcement: Field Service News Sympoisum Cancelled Due to Government Uncertainty

Sep 15, 2020 • News

Kris Oldland, Editor-in-Chief, Field Service News, makes an announcement regarding the forthcoming planned events scheduled to be held in the UK next month... 

Think Tank Debrief: Should We Be Moving to Remote First as a Default?

Sep 09, 2020 • FeaturesDigital TransformationCovid-19Think Tank

One of the key areas that was discussed heavily in a recent Field Service News Think Tank Session was whether the move towards remote first as a default a key part of the new normal?

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