AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

The Introduction of Augmented Reality Will Mean Re-Thinking the Role of the Field Service Engineer

May 12, 2021 • NewsDigital Transformation

In this second feature in a series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality in field service operations we...

Is the blended workforce suited to any industry

May 12, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile WorkforceDocumentaries

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can...

MAJOR ANNOUNCEMENT: Industry-wide collaboration platform launched both online and in person

May 10, 2021 • News

Kris Oldland, Editor-in-Chief, Field Service News makes a major announcement of a new platform within the Field Service News Digital Symposium. FSN Elite is now officially live and within a beta-launch. 

How Augmented Reality Tools Fit into the Triage and Dispatch Workflow

May 10, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service...

The technology needed to make the blended workforce work

May 10, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

What systems are required to make the blended workforce model work in a field service operation?

May 07, 2021 • FeaturesHVACBlended WorkforceManaging the Mobile WorkforceChris JessopIdeal Boilers

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, developed in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Chris Jessop, Customer...

How Remote Assistance Has Evolved and Why it is a Critical Part of the New Normal of Field Service

May 06, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Managing the complexity of a blended workforce

May 05, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile WorkforceDocumentaries

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can...

Is Augmented Reality Set to Become a Key Part of the Field Service Toolkit?

May 04, 2021 • NewsDigital Transformation

In the first in a series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality in field service operations we ask whether...

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