AUTHOR ARCHIVES: Kris Oldland

About the Author:

Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

Sustainability Opportunities for Service Execution

Nov 13, 2019 • Featuresfuture of field serviceservicemaxServitizationSustainability

In this extract from a white paper published by ServiceMax we explore the question of sustainability in field service and how as well as being better for our planet it can also be better for a service organisations bottom line as well...

Podcast: Season 4 Episode 3: Data, Data Everywhere

Nov 01, 2019 • FeaturesDataData AnalyticsFuture of FIeld ServiceMachine Learningdata scienceIoTThe Field Service PodcastField Service PodcastField Service SchedulingTataTCSGopinathan Krishnaswami

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...

Research Report: KPIs in Field Service Benchmarking Survey (part two)

Oct 30, 2019 • FeaturesManagementKris OldlandResearchservice KPIsService Metrics

In the first part of this exclusivefieldservicenews.com  research report we explored how many KPIs field service companies are tracking and how often we should be reviewing these metrics. Now in the concluding part of this report we explore how...

Could the gig economy give rise to a new generation of ‘tech-couriers’?

Oct 29, 2019 • FeaturesFuture of FIeld ServiceKris OldlandMIllennialsLast Miletech courier

In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service  delivery challenges could be a smart move argues Kris Oldland...

#fsn20 - The Twenty Leaders of our Industry in 2019

Oct 25, 2019 • FeaturesFSN20management

Our sector is one that continues to breed innovation and ingenuity; where ideas are stretched, tested and then stretched some more. Coupled with new technology these ideas are disrupting what has gone before and turning traditional service on its...

Last Mile: The 101

Oct 24, 2019 • FeaturesLogisticsmanagementbyboxInner City CongestionLast MileRichard Agostinelli

The topic of last mile service delivery can be a complex nut to crack. However, one company who has been at the vanguard of doing so for more than 20 years is ByBox. The company provides overnight delivery of spares to a network of smart lockers,...

Research Report: KPIs in Field Service Benchmarking Study (part one)

Oct 23, 2019 • FeaturesManagementKPIsKris OldlandresearchSimPROKey Performance Indicator

We can only manage what we measure as the old adage goes. But in  dynamically evolving environment such as we find our selves in today the question as to what exactly it is we should be measuring in order to manage our field service operations...

Podcast Season 4 Episode 1 - Servitization: Past, Present Future?

Oct 18, 2019 •

The Field Service Podcast returns for a fourth season with an epic three way conversation between Kris Oldland, Mark Glover and Prof. Tim Baines. 

Infrastructure as a Service: Can BT Final Mile Solve The Headache Of Last Mile Service Delivery In An Increasingly Congested World?

Oct 15, 2019 • FeaturesLogisticsService DeliveryField Service LogisticsBTFinal MileLast MileSmart LockersBT Final MileMark West

In a move that eased their own last mile service delivery problems, BT have implemented a vast network of smart lockers across the length and breadth of the UK. Simultaneously BT have utilised their expertise to establish a crucial solution...

Servitization: The Inevitable Future

Oct 14, 2019 • FeaturesAdvanced ServicesautomotivemanufacturingGary BrooksServitizationsoftware and appsSyncronOutcome-based serviceindustry events

In November this year top-tier after-sales service solution provider Syncron will be hosting the inaugural edition of a new two day forum Innovate2019. Designed to be a first-of-its kind global leadership summit focused on facilitating...

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