AUTHOR ARCHIVES: Jim Baston

About the Author:

Will You Let the Sea of Technological Innovation Drown Out Your Personal Touch?

May 13, 2019 • FeaturesmanagementBBA ConsultingJim Baston

Our industry has seen a sea of change in recent years driven by technology. Wave upon wave of innovation has changed the very way in which we approach service delivery. In these fast changing times, maintaining a personal touch should be the rock...

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

The Value Ad of Business Development by Field Service...

Jan 29, 2019 • Featuresmanagementbeyond great serviceJim Bastonselling service

Jim Baston, outlines why companies with strong field service delivery have a huge opportunity to add both value to their customers whilst improving their bottom line by tapping into easy accessible revenue streams...

Reflections On Beyond Great Service

Dec 11, 2018 • FeaturesManagementmobile workforce managementfield servicefield service managementfield service techniciansJim BastonService ManagementService RevenueSelling Service Beyond Great Service

I was asked recently if my thinking has evolved since writing Beyond GREAT SERVICE, The Technician’s Role in Proactive Business Growth. The book is based on the premise that field service professionals add tremendous value when they use their...

Beyond Great Service: The Results

Sep 14, 2018 • FeaturesManagementmobile workforce managementbeyond great servicefield servicefield service managementJim Bastonselling serviceService LeadershipService ManagementService Revenue

In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service...

Does Sales Have to be a Dirty Word in Service?

Apr 26, 2018 • FeaturesManagementbeyond great serviceJim Bastonselling serviceService and SalesTrusted Advisor

Jim Baston, the author of Beyond Great Service, tackles one of the most prominent questions amongst field service organizations - can service technicians sell without jeopardizing their trusted advisor status?

Beyond Great Service: The Solution (Part 3)

Feb 14, 2018 • FeaturesManagementBBA Consultingbeyond great serviceJim BastonSales and ServiceService Sales

As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers...

Beyond Great Service: The Solution (Part 2)

Jan 03, 2018 • FeaturesManagementmanagementbeyond great serviceJim Baston

Charlie's continued journey towards the perfect balance between service and sales continues as we explore the next section of our exclusive serialisation of the excellent industry focussed book Beyond Great Service.

Beyond Great Service: The Solution (Part 1)

Oct 16, 2017 • FeaturesManagementmanagementbeyond great serviceJim Baston

As we continue our exclusive serialisation of Jim Baston’s excellent service industry focussed book Beyond Great Service, our protagonist Charlie has begun to edge closer to an epiphany in his quest to establish a perfect balance between service...

Beyond great service: The Hurdles (Part 2)

Aug 01, 2017 • FeaturesManagementbeyond great serviceJim Baston

Charlie’s fictional journey to service sales nirvana continues as Jim Baston continues the serialisation of his excellent industry focussed book beyond Great Service continues...

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