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Field Service News

Field Service News is the world's leading publication for dedicated to the field service read by over field service professionals across the globe. If you are a field service practitioner you may qualify for a complimentary industry subscription - visit fieldservicenews.com/subscribe now!

Your Housing Group Chooses Fast Lean Smart Dynamic Scheduling Solution to Optimise Efficiency and Customer Experience

Jan 05, 2021 • NewsOptimisationDigital Transformationfast lean smartEMEAFix360Your Housing Group

Your Housing Group (YHG), one of the UK’s largest housing providers with 28,000 homes, is set to transform the efficiency of their field force operations and customer experience with use of the FLS VISITOUR solution from FLS – FAST LEAN SMART.

Dealing With Organisational Resistance

Dec 22, 2020 • FeaturesWhite Paperfield service managementIFSService LeadershipLeadership and Strategy

In this second excerpt from a recent white paper published by IFS and Noventum, now available at Field Service News, we analyse how to deal with organisational resistance, develop internal skills and capabilities and how to use technology...

Mactavish Reports Businesses Are Facing Huge Increase In Their Insurance Premiums in 2021

Dec 15, 2020 • NewsinsuranceCovid-19Leadership and StrategyEMEAMactavish

Mactavish, the specialist outsourced insurance buyer and claims resolution expert, says many commercial policyholders have faced drastic premium increases this year as insurers look to improve margins in a hardening market, sometimes of up to...

The Service Transformation Journey

Dec 15, 2020 • FeaturesWhite Paperfield service managementIFSService LeadershipLeadership and Strategy

In this new series of excerpts from a recent white paper published by IFS and Noventum, now available at Field Service News, we analyze how to productise services and set the climate for the service transformation...

Customer Service in 2020 and Beyond: Global Study Details Reveals the Pandemic’s Lasting Impact

Dec 09, 2020 • NewsResearchSalesforceCovid-19

As the serial crises of 2020 redefine customer engagement, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling their workforce management strategies. That’s according to Salesforce’s...

Budgeting and Division of Labor

Dec 03, 2020 • FeaturesWhite Paperfield service managementLeadership and StrategyAppify

In this final excerpt from a recent white paper published by Appify, now available at Field Service News, we break down the budgeting and division of labor...

Resources and Technology Investments for Field Service

Nov 26, 2020 • FeaturesWhite Paperfield service managementLeadership and StrategyAppify

In the third excerpt from a recent white paper published by Appify we discuss the resources and technology investments for field service....

Sustainability Can be the Outcome of COVID (podcast highlight)

Nov 20, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

In this final excerpt from a series featuring conversation between Salesforce's Gary Brandeleer and Field Service News' Kris Oldland the conversation takes a more philosphical turn as Brandeleer outlines why we should be taking the opportunity to...

Cognito iQ Platform Helps Konica Minolta Win Award for Serviceability & Support

Nov 19, 2020 • NewsCognito iQKonica MInoltaDigital TransformationEMEA

Konica Minolta has won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe awarded by Keypoint Intelligence for the second time.

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