AUTHOR ARCHIVES: Field Service News

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Field Service News

Field Service News is the world's leading publication for dedicated to the field service read by over field service professionals across the globe. If you are a field service practitioner you may qualify for a complimentary industry subscription - visit fieldservicenews.com/subscribe now!

Sustainability Can be the Outcome of COVID (podcast highlight)

Nov 20, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

In this final excerpt from a series featuring conversation between Salesforce's Gary Brandeleer and Field Service News' Kris Oldland the conversation takes a more philosphical turn as Brandeleer outlines why we should be taking the opportunity to...

Cognito iQ Platform Helps Konica Minolta Win Award for Serviceability & Support

Nov 19, 2020 • NewsCognito iQKonica MInoltaDigital TransformationEMEA

Konica Minolta has won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe awarded by Keypoint Intelligence for the second time.

Measuring Field Service Readiness

Nov 19, 2020 • FeaturesWhite Paperfield service managementLeadership and StrategyAppify

In this second excerpt from a recent white paper published by Appify, now available at Field Service News, we provide an analysis on how to measure field service readiness...

A Future of Field Service Without Break Fix? (podcast highlight)

Nov 18, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss the true value of the service engineer and outline a future of field service where break-fix is no longer part of our day-to-day lexicon...

How Baxi Took Their Field Service Operation from Excellent to Exceptional with Cognito iQ

Nov 17, 2020 • NewsCognito iQDigital TransformationEMEABAXI

Improving customer service, maximising worker efficiency and meeting SLAs are just a handful of the challenges that field service operators face.

Seven Steps to Exceptional: from Strategy to Execution

Nov 17, 2020 • FeaturesCognito iQWhite PaperDigital Transformationfield service management

This final excerpt from a recent white paper published by Cognito iQ outlines a seven-step process to take you from strategy to execution, so you can achieve exceptional field service...

The Potential Downsides of a Remote First Approach to Field Service (podcast highlights)

Nov 16, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss potential downsides to adopting a remote first-approach to service delivery and explore the potential for a hybrid model that blends on-site and remote service...

The New Thinking Required for the New Normal (podcast highlight)

Nov 13, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why there is foundational new thinking required as we build the new normal of field service... 

Industry Spotlight: Healthcare at Home

Nov 12, 2020 • FeaturesDigital Transformation

In the first in a new series of videos where we look at field service operations and technology within different industry sectors we talk to Gary Milne, of Healthcare at Home about the important work they undertake, how that has changed since the...

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