AUTHOR ARCHIVES: Field Service News

According to a new research report from the IoT analyst firm Berg Insight, the market for lone worker protection solutions and services in Europe and North America is forecasted to grow from €110 million in 2017, to reach more than €260 million in 2022.

The number of users of dedicated lone worker safety devices based on GPS and cellular technology on the European market is estimated to grow from 500,000 users in 2017 to reach 1.1 million users at the end of 2022. In North America, the number of such users is estimated to grow from 155,000 in 2017, to reach 375,000 at the end of 2022. In Europe, app-based solutions are today estimated to account for around 20 percent of all solutions, while in North America more than 40 percent of the solutions are based on apps for smartphones and tablets. In both regions, app-based solutions are forecasted to account for an increasing share of lone worker safety solutions in the coming years.  

The lone worker safety market is led by a handful of specialist companies based mainly in the UK and Canada, where legislation specifically addressing the safety of lone workers has fostered growth. SoloProtect and Send For Help Group has grown to become two of the world’s largest providers of lone worker safety solutions and services. Send For Help Group mainly serves the UK market and operates under the three subsidiaries Peoplesafe, Skyguard and Guardian24. SoloProtect is active in the US, Canada and other parts of Europe in addition to its main UK market. Both SoloProtect and Send For Help Group, also operate their own alarm receiving centre (ARC). Additional companies with notable market shares in the UK include Reliance High-Tech and Safe Apps. In Canada, the main providers of safety devices and services for lone workers are Blackline Safety, Tsunami Solutions and Aware360. Blackline Safety has been known for developing technologically advanced safety devices for lone workers using both cellular and satellite communications technology.

The market drivers for lone worker safety solutions include occupational safety regulations, increasing employee insurance costs and higher awareness of risks associated with lone working. The number of individuals working alone is also expected to grow as businesses strive for increased efficiency. A job previously performed by two persons or more is now being done by a single worker. “Traditionally, lone workers exposed to the highest social or environmental risks have been found in industries such as security and protective services, social care, field service maintenance and in heavy industries such as oil & gas and construction”, says Martin Bäckman, IoT Analyst at Berg Insight. He adds that companies in other industries are now also starting to see the benefits of these services. “There is now an increasing demand for lone worker safety services from employees in retail, financial services, education and more, which fuels market growth”, concludes Mr. Bäckman. 

Download report brochure: People Monitoring and Safety Solutions

Want to know more? Check out our recent podcast featuring Chris Proctor from Oneserve and Mark Glover Deputy Editor at Field Service News, discussing the role IoT can play in lone worker safety...

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BigChange acquires two companies: Labyrinth Logistics Consulting and Trace Systems to gain world-class software and consulting expertise with strategic acquisitions whilst strengthening their team and service offering; adds over 100 organisations to customer base

BigChange, the mobile workforce technology company, today announced that it has gained valuable new software and consulting capabilities, as well as over 100 new customers, with the acquisition of two UK-based businesses.

BigChange has acquired Labyrinth Logistics Consulting, an award-winning supply chain and logistics consultancy based in Royal Leamington Spa. Labyrinth provides logistics strategy, compliance and procurement consultancy, alongside a self-audit software application called SilkThread^®, to major transport, logistics, FMCG, and retail organisations in the UK. 

Its directors, Ruth Waring and Jo Godsmark, will join BigChange’s leadership team and spearhead a new consulting arm called BigChange Advisory Plus 

BigChange has also acquired Trace Systems, an established provider of fleet, garage and workshop management software. Trace works with fleet operators across the UK, including plant hire and haulage companies, local authorities and the emergency services. 

The acquisition of Trace, which is based in Coventry, provides BigChange with a world-class asset and stock management capabilities that will be integrated into BigChange’s JobWatch platform. Trace’s founder, Bill Davies, will work as an advisor to BigChange.

Speaking on the acquisitions Martin Port, founder and CEO of BigChange, commented: “We are delighted to complete the acquisitions of Labyrinth and Trace. These businesses are the first that BigChange has acquired since it was launched in 2013 and provide us with more fantastic people, world-class technology, amazing new customers and multi-million revenue boost. They represent a significant milestone for our business and a major boost to our scale up plans.”

Ruth Waring, Managing Director of Labyrinth Logistics Consulting, also commented, saying: “We are very excited to be part of BigChange. It is a strong, growing business that complements our offering very well indeed. As part of BigChange, we can develop a more comprehensive consultancy offering and take it to many more organisations around the world.”

Whilst Bill Davies, Founder of Trace Systems, commented: “Having built a business over 30 years we see the sale of Trace Systems to BigChange as the next chapter in our development.  It will allow us to transform our fleet, garage and workshop software to take full advantage of the latest cloud and mobile technology pioneered by BigChange. This will provide fantastic opportunities for our existing and future customers.”

KPMG and Blacks Solicitors advised BigChange

For both acquisitions, BigChange was advised by Graham Pearce, Head of Technology at KPMG,  Nigel Hoyle & Richard Parr Partners at Blacks Solicitors in Leeds. Graham Pearce, Head of Technology at KPMG, comments: “I’m thrilled to have helped BigChange cement its position as a leading vendor, adding these exciting capabilities to its portfolio. With these two acquisitions, BigChange will continue to be at the forefront of technology in the UK and the rest of the world.”

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Infradata deploys BroadForward’s Location Based Services (LBS) solution at Telenet, providing access to location information of devices across legacy and next generation mobile networks

Infradata and BroadForward announced today that they have been selected by Telenet to replace the existing legacy LBS system with the BroadForward Location Based Services solution. This allows Telenet, the largest provider of cable broadband services in Belgium who acquired mobile operator BASE in 2016, to expand their ability to provide location information. This is needed for a range of services, including emergency calls for police, firefighting, and ambulance services.

Telenet aims to become the leading converged connected entertainment and business solutions provider in Belgium. Telenet has a track record in delivering disruptive products to the market, specializing in the supply of broadband internet, fixed and mobile telephony services and cable television. Liberty Global, the world's largest international TV and broadband company, has a 56% stake in Telenet.

Infradata is the leading expert and certified reseller of the entire range of BroadForward products, which includes next generation products for routing, interworking, security and number portability. Infradata is selected by Telenet based on their extensive experience in design, implementation and support of BroadForward products.

BroadForward LBS is a software based, multi-protocol solution, designed to manage device location information across legacy and next generation mobile networks. The productized solution includes standardized functions such as GMLC (Gateway Mobile Location Centre), LRF (Location Retrieval Function) and Routing Determination Function (RDF). The solution will later also incorporate the 5G Gateway Mobile Location Centre.

Luk Bruynseels, VP Mobile Technology at Telenet, about selecting Infradata, “Approximately 70 to 80% of all emergency calls are made from a mobile device, and with the network location information we can provide additional information to emergency services so they know where to find people when it matters. As the leading expert in BroadForward products, Infradata successfully replaced the legacy system with BroadForward’s state-of-the-art Location Based Services solution that works in a multi-vendor environment and across network types”.

Infradata Managing Director Nico van Buitenen added: “Mobility continues to grow at an astonishing rate. Two-thirds of the world's population are already connected by mobile devices and IoT devices will grow to nearly 10 billion devices in just a few years from now. Due to the extensive knowledge and experience Infradata has internally on mobile networks, we are able to provide Telenet with a leading Location Based Services solution that works across legacy, current and future networks.”

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Bad habits can be hard to break, and for business leaders who have them, they can be deal-breakers. Mark Green, author of Activators: A CEO’s Guide to Clearer Thinking and Getting Things Done outlines six good habits business leaders should aim to establish 

In a survey by Leadership IQ, an online training firm, the primary reasons CEOs were fired - mismanaging change, ignoring customers, tolerating low performers, and not enough action - were often related to unproductive habits.

“Although leaders who display these behaviors generally know what to do, and how to do it, their unproductive habits render them unable to get things done - with dire consequences,” says Mark Green, a speaker, coach to CEOs and author of Activators: A CEO’s Guide to Clearer Thinking and Getting Things Done (www.Activators.biz). “The most common unproductive leadership habits include avoiding decisions and conflict, maintaining comfort-zone networks, needing to be liked, neglecting to listen enough - and they are hard to break.”

But Green says they can be broken and suggests replacing them with foundational habits that make leaders successful. He lists six of them here.

• Capitalize on luck. This is a habit of forward-moving thinking in response to both good- and bad-luck events. Green says bad luck, such as the extended absence of a key employee, affords an opportunity for the leader to empower others by challenging them to learn, grow and contribute in new ways. “Whatever the circumstances, leaders rapidly come to understand the value of generating return on luck,” Green says. “Everyone wins.” 

• Be grateful. “When you appreciate and value what you have, you gain a clearer perspective,” Green says. “A daily meeting ritual of appreciation creates space for each executive to share what they appreciate most, and it opens up the room to clearer thinking and increased collaboration.” 

• Give - within limits. Research shows there are many advantages to being a giver, but striking a balance is important to remain productive. “Sharing information and resources cultivates an abundance mindset, bringing benefits that both the company and the leader can reap,” Green says. “But there are limits; if you’re giving away too much time and too many resources, you won’t be able to accomplish your own objectives. Give, but know when to say no.”

• When problems arise, focus on process - not people. “When something goes wrong, a common approach is to find fault with the people involved,” Green says. “But bad or poorly communicated processes can make even the most talented, dedicated staff look terrible. Question processes and communication first, before you explore the intentions, character or capabilities of those involved. Research shows that believing in your people pays off.” 

• Have high expectations of others. Leaders who set the bar high and then give their teams latitude to execute reap more benefits than those who simply tell their teams what to do,” Green says. “Those whose habits include valuing autonomy and individual responsibility can build something great over time. High expectations and empowerment are key.”

• Maintain intentional focus. “Countless research studies have exposed excessive multi-tasking as ineffective,” Green says. “To make real progress, hold a small number of very important things in your mind and let go of the rest.  Ruthless prioritization and focus in execution will set you free.”

“With our thoughts, we make our world,” Green says. “Check your beliefs about your leadership habits, choose just one or two to change, enlist others to support your efforts, then get to it.”

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Key findings:

• 1 in 4 businesses struggle to adapt and thrive from technology disruption.
• 36.9% of companies view technology disruption as an opportunity to improve and grow as a business.
• In order to stay ahead of the competition, 50.4% of businesses reported having a proactive ‘opportunity-minded’ approach to new and emerging technologies.
• Only 12% of businesses voiced their concerns of their ability to adapt to digital advancements over the next three years, despite 23.4% rating themselves as Digital Laggards.

Technology is often thought about in terms of physical devices that are electrical or digital. When in fact, technology encompasses far more than simply tangible objects. New and emerging technologies often impact the value of existing models and services, resulting in digital disruption, which leads to many companies re-evaluating and transforming.

Technology disruption is defined as ‘technology that displaces an established technology and shakes up the industry or creates a completely new industry’.

There is currently a high-stakes global game of digital disruption, fuelled by the latest wave of technological advances spurred by A.I and data analytics. As a result, business models within industry sectors are inevitably changing. Despite the fact 19.3% of companies feel that the pace of technological change has made them significantly more competitive in the past three years, a large majority of companies are still struggling to keep up with this change.

As a result, SavoyStewart.co.uk sought to identify whether businesses view technology disruption as an opportunity or threat, though an analysis of the latest research conducted by Futurum*.

Interestingly, it was discovered that 1 in 4 businesses still struggle to keep up with the times and thrive from digital disruption. Despite this, whilst weighing up the opportunity vs. threat of technological disruption, 39.6% of businesses feel that it provides them with new opportunities to improve and grow as a company.

Savoy Stewart determined this was down to the companies approach to technology adaption, with 24.4% surprisingly, admitting to having no approach. Positively, 50.4% of businesses reported to have a proactive ‘opportunity-minded’ approach, ensuring they remain competitive and up to date.

With 25.1% of business seemingly adopting a passive ‘wait and see’ approach, it is unsurprising that 30.7% of companies felt the impact of technological change over the past three years has made them less competitive.

The window of opportunity to gain competitive advantage generally falls inside a window of three years. It is, therefore, critical for business leaders to understand the value of technologically proactive leadership and operational agility. The faster a company can use technology disruption to their advantage, the more likely it is to surge ahead of its competitors.

Surprisingly, whilst 29.5% of companies stated they feel very excited about their ability to adapt over the next three years, only 18.3% rated themselves as ‘Digital Leaders’. These individuals are highly proactive and agile business leaders who are ahead in their strategic and operational anticipation of the technological change facing them and their organisation.

Thereafter, 35% of businesses feel somewhat optimistic about their ability to adapt. Which is not far off the 36.3% of companies that rated themselves to be ‘Digital Adopters’; easily adaptable and proactive in their approach to evolve with technology disruption.

Following suit, 23.4% are a little concerned about their ability to adapt over the next three years, indicating their company is adaptable but passive in their approach. Which is once again close in correlation to the amount of businesses that rated themselves to be ‘Digital Followers’ at 22%.

Lastly, 12% of businesses stated they are very worried about their ability to adapt to technological change. Which is interesting considering almost double (23.4%), rated themselves to be ‘Digital Laggards’.

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Verizon Connect, one of the leading suppliers of fleet management solutions, has been awarded official supplier accreditation by the Fleet Operator Recognition (FORS) scheme, demonstrating its commitment to improving the safety and productivity of fleets across the UK.FORS is a voluntary scheme for UK fleets which aims to raise safety standards and improve the quality of operations across fleet-based businesses. Through its array of resources, including classroom and eLearning courses and bespoke guides, it helps equip both drivers and fleet managers with the tools they need to meet its standard requirements and enhance the performance of commercial vehicles on Britain’s roads.

The scheme has three levels of recognition for organisations meeting its safety, efficiency and environmental criteria. Verizon Connect has been awarded supplier accreditation for its ability to help fleets operators in FORS’ Bronze, Silver and Gold categories improve road safety, increase efficiency, reduce fuel consumption and promote compliance.

Commenting on securing accreditation, Derek Bryan, VP EMEA at Verizon Connect, said: “Verizon Connect prides itself on helping to improve the safety, productivity and efficiency of fleets, while lowering operational costs so we’re proud to have been awarded supplier accreditation by the FORS. Many companies rely on our platform to promote best practice across their business. Lots of businesses are considering ways to not only manage their vehicles and employees, but also track the performance of other valuable equipment across the supply chain, and we look forward to working closely with FORS to help them drive efficiencies and promote safe operations.”

You can find out more information about the Fleet Operator Recognition Scheme (FORS) via its website, which you can see here. Further information about Verizon Connect can also be found here.

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Traditionally at this time of year, leading industry experts and analysts like to give their views and opinions on what they see as the leading technology trends for the forthcoming year.

For the first time ever, global business intelligence and research firm AMPLYFI has applied its leading AI-based technology, DataVoyant, to identify and statistically quantify mega technology trends out to 2050 across a range of industries and sectors. In finding, harvesting, and reading over 1,000,000 open-source documents, such as academic papers, patents, journals, news items and government white papers, located on both the Surface and the Deep Web, the machine-driven analysis projects likely future trends and timescales to next expected peaks in technologies’ maturities. 

Of the 2,639 broad themes identified, the top mega tech trends and where they are likely to really start impacting our everyday lives are readily identified. Top technologies to watch out for in 2019 are, unsurprisingly, artificial intelligence, the internet of things, and distributed ledger technologies. Looking beyond this, the realms of energy, mobility, medicine, and our domestic lives appear strong candidates for technology-led disruption on multiple fronts.

Projected Mega Tech Trends 

The process of generating the projections required DataVoyant’s proprietary AI algorithms to first identify key technologies and quantify their relevance based on a number of factors, including frequency, inter-connectivity to related topics, and importance within each document that they feature in. Extracting date stamps from websites and from within documents, the machine then automatically generated historic trends for each technology. From here, deep learning algorithms enabled the machine to learn the “historic context” i.e. the changing interconnectedness and dependencies across hundreds of thousands of variables to create a basis to project forward into the future.

Chris Ganje, CEO and co-founder of AMPLYFI, said: “The power of AI to capture, analyse, and make sense of huge datasets is enabling levels of insight that were previously impossible under traditional business intelligence and research techniques. Our analysis of mega tech trends is just one example of where AI can either affirm or challenge the opinions and perceived wisdom of a minority of often highly influential commentators. The richness and detail lying behind the results allow us to spot early-stage convergence between innovative technologies and business models, as well as track the development of enabling technologies that will ultimately underpin future phenomena such as Smart Cities. Crucially, the machine is able to simultaneously monitor all of this globally, continuously tracking whether context changes sufficiently to materially alter its projections.” 

“Where the deployment or commercial application of technologies is likely to be hampered by regulatory hurdles or public opinion, such as home deliveries by drones or selective human gene editing, AMPLYFI’s DataVoyant technology enables us to monitor developments in these fields globally too. Conversely, it enables us to monitor where regulation is evolving to select and incentivise specific technologies.”

 “In a world where there are more questions than answers, we believe it is better to base business decisions from a position of informed knowledge than from mere opinion. AMPLYFI’s business intelligence platforms, driven by AI and machine learning technology, enable our clients to unlock the entire internet for themselves, both the Surface and Deep Web, in order to generate insights that their competitors are not seeing and to provide quantifiable windows into the future.”

AMPLYFI’s unique DataVoyant platform uses cutting-edge technology to locate, harvest, and analyse data from the Surface and Deep Web held across academic papers, patents, government reports, databases, journals, or news items, to find early warning signals and quantify trends that can help businesses make smarter, faster decisions.

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If you enjoyed this content and would like to more about Cognito iQ and the solutions the provide to field service companies visit their website @ www.cognitoiq.com.

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Passive RFIDs has a competitive edge over active RFID but technological advancements are helping to close the gap, finds Frost & Sullivan

The growth of Industrial Internet of Things (IIoT) and cloud have given a huge boost to the adoption of radio frequency identification (RFID) technology in Manufacturing 4.0. The interconnectedness of devices has resulted in massive volumes of RFID data that needs to be managed and analyzed, prompting RFID manufacturers to develop high-memory tags that can hold more information, software platforms with a business intelligence layer, as well as cloud-based solutions.

"Due to the rising need for resource and cost efficiency, manufacturers are demanding complete visibility and adopting RFID solutions that aid the real-time location tracking and monitoring of their assets, business processes, and personnel,” said Nandini Bhattacharya Industry Manager for Measurement & Instrumentation at Frost & Sullivan. "Passive RFID has experienced high-volume deployments in the past and will continue to grow, especially in the ultra-high frequency segment, while active RFID, although a smaller market, has potential in real-time location system (RTLS) applications."

Frost & Sullivan’s recent analysis, RFID in Global Manufacturing 4.0 Market, Forecast to 2025, focuses on the trends, challenges, and factors driving the market sectors of tags, readers, and software and services. It provides product revenue and units forecasts, country-wise breakdown of each region, competitive analyses, and a list of key market participants, along with their respective market shares. The study also offers participants deep business intelligence to accelerate growth in a fast-paced market.

For further information on this analysis, please visit: frost.ly/32p 

"As the total cost of ownership (TCO) of an active RFID system is prohibitive, small and medium enterprises opt for the more affordable passive RFID solutions," noted Bhattacharya. "Active RFID manufacturers need to focus on the standardization of active 433 MHz RFID to drive its growth. The rising ubiquity of ultra wide band (UWB) and Bluetooth low energy (BLE) RTLS solutions will give the solution an added boost."

Overall, the growing demands for automation and digitization are creating considerable growth opportunities for RFID vendors that:

• Offer solutions that can be easily integrated into the existing manufacturing infrastructure and can enable IoT connectivity.
• Provide precise and accurate RTLS solutions at competitive prices.
• Develop devices with faster read rate, ability to read more number of tags in a single read as well as highly sensitive antenna, compatible form factors, and increased mobility.
• Gauge customers’ requirements and re-structure their business models accordingly.

RFID in Global Manufacturing 4.0 Market, Forecast to 2025 is part of Frost & Sullivan’s global Mechanical Power Transmission Growth Partnership Service program.

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TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, announced recently that Gartner Inc. has named TrueCommerce a Challenger in their 2018 Magic Quadrant for Multi-Enterprise Supply Chain Business Networks. The company was recognised for its completeness of vision and ability to execute.

“We are excited to be a part of Gartner’s new Magic Quadrant.  We believe it validates our basic premise that the connective tissue (network) between members of a multi-enterprise ecosystem is the key to succeeding in complex, digitally enabled supply chains,” said TrueCommerce president Ross Elliott.  “Our continued investment in innovation and customer success in this area allows our global customer community to thrive in a highly competitive world.”

Describing the reviewed market segment, the Gartner research states that rising interest in digitising the supply chain and recent solution enhancements that improve the trading for all network participants — both in breadth (adding additional supply chain functions) and in depth (improving existing ones) — are fuelling investment in multi-enterprise solutions.

Download you free report copy here: https://www.truecommerce.com/uk-en/contact/gartner

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