Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, and Sam Curry, chief security officer at Cybereason, comment on the news that Apple has updated its software for iPhones to address a critical vulnerability.
AUTHOR ARCHIVES: Field Service News
About the Author:
Field Service News is the world's leading publication for dedicated to the field service read by over field service professionals across the globe. If you are a field service practitioner you may qualify for a complimentary industry subscription - visit fieldservicenews.com/subscribe now!
Sep 24, 2021 • News • Apple • Cyber Security • Digital Transformation • Software and Apps • GLOBAL • SYNOPSYS • CYBEREASON
Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, and Sam Curry, chief security officer at Cybereason, comment on the news that Apple has updated its software for iPhones to address a critical vulnerability.
It has been reported that Apple has updated its software for iPhones to address a critical vulnerability that independent researchers say has been exploited by notorious surveillance software to spy on a Saudi activist. Researchers from the University of Toronto's Citizen Lab said the software exploit has been in use since February and has been used to deploy Pegasus, the spyware made by Israeli firm NSO Group that has allegedly been used to surveil journalists and human rights advocates in multiple countries.
STAYING ON TOP OF ALL OPERATING SYSTEM UPDATES IS THE ONLY REAL PATH FOR END USERS TO PROTECT THEMSELVES AGAINST ZERO-CLICK SOFTWARE AND APPS
The urgent update that Apple released yesterday plugs a hole in the iMessage software that allowed hackers to infiltrate a user's phone without the user clicking on any links, according to Citizen Lab. The Saudi activist chose to remain anonymous, Citizen Lab said.
Commenting on this, Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, said "Zero-click software or apps should be a high concern for any mobile device user. This class of software doesn’t require any interaction by the user, so no explicit download and no explicit consent is granted. While there are legitimate uses for this class of software, the secretive nature of the installation makes it particularly appealing to malicious or criminal groups. The only real path for end users to defend against such software is to keep on top of all operating system updates, vendor updates, and maintain an up to date anti-malware solution."
Sam Curry, chief security officer at Cybereason, added "Monday’s emergency software updates for a critical vulnerability discovered in iPhones, Apple Watches and Macs, shouldn't be cause for panic. Yes, this newest Pegasus spyware delivery mechanism is novel, invasive and can easily infect billions of Apple devices, but stay calm and simply get control of your device and download the software updates available from Apple. Do that and move on. Follow Apple's instructions if you think you are infected and consult your IT department at work, school, etc. Failing that, Apple’s Genius Bar will be able to help. With nearly 2 billion iPhone active around the world, 100 million Apple Watches being used and more than 100 million Macs, security can’t be a luxury for Apple and it’s not, it’s a responsibility they take seriously.
This type of software is generally a scourge. This specific package has been known a while. What's novel is the subtle installation. These have happened in the past and should be a top priority to identify and fix for any vendor. Relating to Apple security, failing is OK. Failing consistently is not. Let's see how Apple addresses this. They are a generally more secure platform, but they must continue to invest and demonstrate commitment going forward. The most secure platform in the world can be cracked given time unless the security is maintained. An incident or two are not a cause for pitchforks and torches to come out. That comes later if things recur or are dealt with in a cavalier manner."
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Cyber Security on Field Service News @ www.fieldservicenews.com/cyber-security
- Read more about Software & Apps on Field Service News @ www.fieldservicenews.com/software-and-apps
- Find out more more about Synopsys @ www.synopsys.com
- Learn more about Cybereason @ www.cybereason.com
Sep 23, 2021 • Features • research • Digital Transformation • HSO • CSAT • Customer Service
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.
In this excerpt from the second of two in-depth debrief sessions, the group look at the data and discuss if we are seeing an acceleration in the move away from the traditional break-fix approach to service delivery towards more advanced, servitized models?
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session.
For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.
Further Reading:
- Read more exclusive features from FSN Research @ research.fieldservicenews.com/
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
- Read more about customer service trends @ Features on CSAT trends
- Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
- Arrange a consultation to find out how HSO can help your field service business grow by clicking here
Sep 23, 2021 • News • Artificial intelligence • Augmented Reality • CEO • OverIT • Leadership and Strategy • EMEA
OverIT announced that, starting from October, the company will be spun off from the Engineering Group becoming an independent entity controlled by Bain Capital and Neuberger Berman.
OverIT announced that, starting from October, the company will be spun off from the Engineering Group becoming an independent entity controlled by Bain Capital and Neuberger Berman.
In addition, Paolo Bergamo has been appointed as Chairman and Chief Executive Officer of OverIT. Prior to joining OverIT, Bergamo was Senior Vice President Product Management at Salesforce in San Francisco, California.
In his new role, Bergamo will lead OverIT's global team, growth strategy and vision.
Bergamo has a deep knowledge of Field Service Management, with over two decades of proven global experience in the software sector. Given his track record, Bergamo is ideally placed to lead OverIT in its next phase of growth as innovator and visionary.
"The spin-off is the result of a strategic partnership between Neuberger Berman and Bain Capital, that has the goal to accelerate OverIT's internationalisation and build the global Field Service Management software leader through increased investments" said Piero Galli from Neuberger Berman.
"When searching for a new CEO to lead OverIT growth journey and reach the ambitious goals we set, we wanted someone who deeply understood not only the industry OverIT operates in, but also the ambition of our funds and the culture of a global company. Paolo has proven leadership capabilities and a track record of scaling technology businesses; we are pleased to have him join to lead the company in the next phase of growth" said Giovanni Camera from Bain Capital.
"I'm thrilled to join OverIT at such an exciting period" said Bergamo, "When Bain Capital and Neuberger Berman proposed to me the ambitious project to bring OverIT, one of the flagships of Made in Italy technology, to the forefront internationally, I felt I couldn't miss this great opportunity. I have the ambition to make OverIT an international hub for young technology talent to grow and unleash their potential".
OverIT, backed by US capital with development headquarters in Italy and main US office in Miami, is a multinational company with more than 20 years of international and cross-industry experience in Field Service Management. The firm is recognized by premier global advisory and consulting organizations as a leading vendor in FSM, Mobile Workforce Management and AR industries. providing more than 300 international customers and 150,000 Field Service users with process knowledge, innovative functionalities and cutting-edge technologies.
Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we've applied our insight and experience to organically expand into numerous asset classes including private equity, credit, public equity, venture capital, real estate and other strategic areas of focus. The firm has offices on four continents, more than 1,200 employees and approximately $140 billion in assets under management. To learn more, visit www.baincapital.com.
Neuberger Berman, founded in 1939, is a private, independent, employee-owned investment manager. The firm manages a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity, real estate, and hedge funds—on behalf of institutions, advisors, and individual investors globally. The firm manages $433 billion in client assets as of June 30, 2021. NB Renaissance supports ambitious entrepreneurs and management teams with a goal to create market leading businesses. Part of Neuberger Berman since 2015, today NB Renaissance manages €2.0 billion of commitments from a pool of high-quality Italian and international investors. NB Renaissance is currently invested in 12 companies, which include some of the excellence of the Italian corporates. NB Renaissance can count on a team of 20 private equity professionals of Neuberger Berman in Italy, supported by the broader Neuberger Berman private equity platform of 245+ professionals.
Further Reading:
- Learn more about OverIT @ www.overit.it
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about OverIT on Field Service News @ www.fieldservicenews.com/overIT
- Read more about AR on Field Service News @ www.fieldservicenews.com/augmented-reality
- Learn more about Bain Capital @ www.baincapital.com
- Find out more about Neuberger Berman @ www.nb.com
- Follow OverIT on Twitter @ twitter.com/OverITSpA
Sep 22, 2021 • Features • Digital Transformation • Software and Apps • GLOBAL • Praxedo
In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.
In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.
This feature is just one short excerpt from a white paper published by Praxedo.
www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.
If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Praxedo who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.
With cutting-edge field service management software that’s delivered from the cloud, you can access the technologies you need most in a fast, easy, and cost-effective way. You can smoothly evolve from yesterday’s way of working to today’s and tomorrow’s way with minimal dis- ruption and predictable costs.
Work Order Management and Scheduling are Intelligent, Automated, and Consistent
Centralized management of digital work orders streamlines and accelerates work order creation and processing. Work orders are customized for your business and your operations to ensure they match the way you work. And there’s a logical and consistent approach to work order management across your entire organization.
Work order scheduling is also faster, easier, and more intelligent. The software automatically creates the optimal schedule for every technician and every job based on constraints and requirements such as:
• Technician availability
• Technician location
• Skillsets required for the job
• Customer location
• Customer time constraints
• Level of urgency
Travel Routes are Optimised
The software recommends the best travel route to job sites and between job sites, considering factors such as time of day, traffic congestion, and construction. As conditions change throughout the day, you can easily reoptimize and update routes to maintain maximum travel efficiency.
Technicians spend less time on the road, and have fewer travel-related frustrations to deal with. And you can reduce fuel consumption and wear and tear on vehicles.
You're More Connected with Customers
The software also allows you to set up automated emails and notifications so customers are informed in real time as their work order progresses. They know when their job has been scheduled, when technicians are on their way, and when the job is complete, whether they’re present at the job site or not.
"It's much better for customers to know exactly when technicians will arrive rather than having to wait around for hours for someone who finally shows up at the end of the day."
Jim Baston, Field Service Industry Expert
Invoicing is Faster
There’s no need to worry about losing business-critical data. Electronic service reports that are fully customized for your industry, customers, job types, spare parts, and other factors make it fast and easy for technicians to cap- ture all required data while they’re still in the field. Tech- nicians can complete the service report on their mobile device and immediately send it back to the office for processing and invoicing.
Because the field service management software seamlessly integrates with your enterprise resource planning (ERP), customer relationship management (CRM), or accounting software, all report data are automatically populated in the system so there’s no need for manual data entry.
Performance is Highly Visible
Real-time reporting on key performance indicators (KPIs) gives you immediate visibility into how work orders are progressing in the field. You can see KPIs, such as the:
-
Number of completed work orders
-
Number of work orders tracking on schedule
-
Actual time to complete work orders
-
Number of work orders that started at the scheduled time
-
Number of work orders meeting service level agreement (SLA) commitments
With historical analysis of these same KPIs, you can identify trends — good and bad — and take the appropriate actions.
This feature is just one short excerpt from a white paper published by Aquant.
www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.
If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Praxedo who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Software and Apps @ www.fieldservicenews.com/software-and-apps
- Read more about Leadership & Strategy @ www.fieldservicenews.com//leadership-and-strategy
- Learn more about Praxedo @ en.praxedo.com/
- Follow Praxedo on Twitter @ twitter.com/Praxedo
Sep 21, 2021 • News • IFS • service supply chain • supply chain • Parts Pricing and Logistics • GLOBAL
Following the news that John Lewis has chartered a fleet of ships to limit the impact of supply chain disruption on its Christmas season, Alan Laing, UK&I Managing Director at enterprise software firm, IFS has praised the company – noting that...
Following the news that John Lewis has chartered a fleet of ships to limit the impact of supply chain disruption on its Christmas season, Alan Laing, UK&I Managing Director at enterprise software firm, IFS has praised the company – noting that others can learn from their foresight and planning.
As reported by the BBC, John Lewis is chartering a fleet of extra ships, along with a number of other businesses, to make sure it has Christmas stock on time.
IFS HAS PRAISED JOHN LEWIS' FORESIGHT AND PLANNING CAPABILITIES IN LIMITING THE IMPACT OF SUPPLY CHAIN DISRUPTION AHEAD OF CHRISTMAS
Retailers have been grappling with a host of supply chain problems from driver shortages to shipping delays.
John Lewis chair Sharon White said the business was throwing everything at the issues to make sure Christmas would not be disrupted. "We're acting hard and we're acting fast to make sure we can still deliver a fantastic sparkly Christmas to our customers," Ms White told the BBC.
Alan Laing, UK & Ireland Managing Director at IFS commented: “Supply chain disruption has dominated the business and news agenda for much of the pandemic period, and it is clear that firms are increasingly worried about what that may mean for seasonal sales in the run up to Christmas. The measures announced today by John Lewis show a business that has made an intelligent assessment of the potential pain points in its supply chain operations and put in place a well-considered mitigation plan well ahead of time, proactively minimising disruption and ensuring their customers still receive the service they’ve come to expect from the retailer. Others can learn a lot from this example, leaning on resource planning software to gain true visibility of their business and plan for a range of potential scenarios to make sure they are delivering for their customers when it really matters – at the moment of service. However, the time to do this is now, before it’s too late.
IFS helps companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations to plan and manage their supply chains and coordinate people, product, and processes to ensure businesses run optimally.
Further Reading:
- Read more about Parts, Pricing and Logistics @ www.fieldservicenews.com/parts-pricing-and-logistics
- Read more about Service Supply Chain on Field Service News @ www.fieldservicenews.com//service-supply-chain
- Read more about IFS on Field Service News @ https://www.fieldservicenews.com/ifs
- Find out more about IFS @ www.ifs.com/
- Follow IFS on Twitter @ twitter.com/ifs
Sep 21, 2021 • Features • research • Digital Transformation • HSO • Covid-19 • CSAT • Customer Service
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.
In this excerpt from the second of two in-depth debrief sessions, the group reflect on how wide-reaching the impact of the pandemic has been on field service companies in terms of driving even greater customer-centricity and becoming an unexpected catalyst for the acceleration of digital transformation.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session.
For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.
Further Reading:
- Read more exclusive features from FSN Research @ research.fieldservicenews.com/
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
- Read more about customer service trends @ Features on CSAT trends
- Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
- Arrange a consultation to find out how HSO can help your field service business grow by clicking here
Sep 20, 2021 • News • Digital Transformation • Topcon • GLOBAL
Topcon Positioning Group announces an expansion of the Topnet Live Global Navigation Satellite Systems (GNSS) network of correction solutions to support today’s work environments.
Topcon Positioning Group announces an expansion of the Topnet Live Global Navigation Satellite Systems (GNSS) network of correction solutions to support today’s work environments.
The newly expanded global network now has more types of correction services and subscription options. This growth is a result of the increasing demand for digitalisation in various industries including construction, surveying, machine control, and agriculture.
TOPNET OFFERS A NUMBER OF CORRECTION SOLUTIONS TO SUPPOT TODAY'S WORK ENVIRONMENTS AND HELPS TEAMS ACHIEVE CONTINUOUS ACCURACY WITH ALWAYS ON-SERVICE COVERAGE
The flexible service options include Realpoint, the Real-Time Kinematic (RTK) service, and Starpoint, a Precise Point Positioning (PPP) service. The different services have varying delivery methods, coverage, and reliable centimeter-level accuracy. Under a flexible subscription model, customers can purchase to suit their needs. Additionally, an RTK service supported by PPP, Skybridge, is available to maintain connectivity and productivity if the customer temporarily leaves RTK coverage.
“The Topnet Live RTK network, first established over a decade ago, continues to grow with 5,100 reference stations globally, a 14% increase in the last year,” said Ian Stilgoe, Topcon vice president. “We are growing throughout the world in areas where there is an increasing demand for productivity and accuracy through digitalisation, with strong growth particularly in North America and Europe. We are focused on continued expansion to maximise support for our customers, so they always have the best options globally.”
Original equipment manufacturers (OEMs) supplying automotive, industrial Internet of Things (IoT), autonomous robotics and all sectors that require positioning, navigation and guidance also benefit from the enhanced robustness of the network. OEMs can sell their hardware with correction services onboard and preconfigured for immediate use by customers, regardless of geographic location, with flexible subscription and licensing options to suit the exact need.
Topnet Live uses all four GNSS constellations: GPS, GLONASS, Galileo and BeiDou. The customer benefits from continuous accuracy and always-on service coverage. This service provides these distinct advantages in the industries it supports:
Survey, Construction and Machine Control. Topnet Live removes the need for individual base stations, dramatically increasing flexibility, productivity and safety and can drive large-scale projects with constant, reliable accuracy.
Precision Agriculture. The solution delivers fast, consistent, accurate positioning any time of day or night for soil preparation, seeding, spreading, spraying and harvesting.
OEMs, System Integrators, Product Designers. The solution provides scalable precise positioning and supports the implementation of flexible business models tailored to fit both OEMs’ and their customers’ needs.
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Automation on Field Service News @ www.fieldservicenews.com/sustainability
- Learn more about Topnet Live @ topconpositioning.com/topnetlive
- Find out more more about Topcon Positioning @ www.topconpositioning.com
- Follow Topcon Positioning on Twitter @ twitter.com/topcon_today
Sep 17, 2021 • Michael Blumberg • Blumberg Advisory Group • Service Leadership • Servitization and Advanced Services • Digital Symposium • service marketing
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.
Michael is a seasoned expert in the field service industry, and he always thinks forward to what's down the road and what leaders should focus on.
During the conversation, the two discuss a wide range of topics related to the role of service marketing and the importance of finding a solution to fix the disconnection that often occurs between the service leadership and the marketing leadership within service organisations.
In this exceprt, Michael and Kris discuss how remote service has now become an habit, after so many months of pandemic and lockdowns, and if companies should keep focusing on remote service for the future.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about Service Marketing @ www.fieldservicenews.com/service-marketing
- Read exclusive articles by Michael Blumberg on Field Service News @ www.fieldservicenews.com/michael-blumberg
- Follow Michael Blumberg on Twitter @ twitter.com/blumberg1
- Connect with Michael Blumberg directly by email @ michaelblumberg@blumbergadvisor.com
Sep 16, 2021 • Features • research • Digital Transformation • HSO • CSAT • Customer Service
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.
At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.
Here the group discuss the tools and technologies that are being used to measure CSAT metrics and drive improvements in ensuring customer success.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session.
For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.
Further Reading:
- Read more exclusive features from FSN Research @ research.fieldservicenews.com/
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
- Read more about customer service trends @ Features on CSAT trends
- Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
- Arrange a consultation to find out how HSO can help your field service business grow by clicking here
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
Leave a Reply