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Field Service News

Field Service News is the world's leading publication for dedicated to the field service read by over field service professionals across the globe. If you are a field service practitioner you may qualify for a complimentary industry subscription - visit fieldservicenews.com/subscribe now!

Apple Issues Urgent iPhone Software Update to Address Critical Spyware Vulnerability

Sep 24, 2021 • NewsAppleCyber SecurityDigital TransformationSoftware and AppsGLOBALSYNOPSYSCYBEREASON

Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, and Sam Curry, chief security officer at Cybereason, comment on the news that Apple has updated its software for iPhones to address a critical vulnerability.

Is the move toward servitization gaining greater traction?

Sep 23, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

OverIT Announces the Spin-Off from the Engineering Group by Bain Capital and Neuberger Berman and Paolo Bergamo as New CEO

Sep 23, 2021 • NewsArtificial intelligenceAugmented RealityCEOOverITLeadership and StrategyEMEA

OverIT announced that, starting from October, the company will be spun off from the Engineering Group becoming an independent entity controlled by Bain Capital and Neuberger Berman.

The Right Field Service Management Software Massively Increases Efficiency

Sep 22, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.

IFS Praises John Lewis' Foresight in Planning and Limiting the Impact of Supply Chain Disruption

Sep 21, 2021 • NewsIFSservice supply chainsupply chainParts Pricing and LogisticsGLOBAL

Following the news that John Lewis has chartered a fleet of ships to limit the impact of supply chain disruption on its Christmas season, Alan Laing, UK&I Managing Director at enterprise software firm, IFS has praised the company – noting that...

How much did the pandemic impact customer-centricity and digital transformation?

Sep 21, 2021 • FeaturesresearchDigital TransformationHSOCovid-19CSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Topcon Positioning Expands Topnet Live GNSS Network to Meet Increased Digitalization Demands

Sep 20, 2021 • NewsDigital TransformationTopconGLOBAL

Topcon Positioning Group announces an expansion of the Topnet Live Global Navigation Satellite Systems (GNSS) network of correction solutions to support today’s work environments.

Is Remote Service Here to Stay?

Sep 17, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

What technology and tools are being used for measuring CSAT?

Sep 16, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

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