About the Author:

Edwin Pahk

Edwin has a deep understanding of the service industry. He's gotten to know service leaders across the globe and digs into their organizations to understand what makes them tick, and what keeps them up at night. Prior to joining Aquant, he was Principal Solution Engineer, Field Service Lightning at Salesforce. Before that, he led the Solution Consulting team at ClickSoftware.

The KPIs that Matter in 2020 (Part One)

Aug 05, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

 In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in...

Why Workforce Measurement (Really) Matters Now

Jul 22, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

You can’t manage what you don’t measure. It is an oft repeated phrases amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the...


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